What are the responsibilities and job description for the Operations Control Specialist position at Bridgestone Americas?
Company Overview
Credit First National Association is a private label credit card bank and the consumer credit division of Bridgestone Americas. The Bridgestone Americas family of enterprises, including CFNA, is comprised of more than 50 production facilities and 55K employees throughout the Americas. We provide the consumer credit solution for the Firestone Complete Auto Care, Tires Plus, and Wheel Works brands, in addition to customized retail credit services for more than 8,000 other tire and automotive retailers nationwide. At our office in Cleveland, OH, more than 300 professionals gather each day to run a successful private label credit card program. We invest in our community and strongly believe that meaningful commitment to a wide variety of philanthropic organizations builds a better world and a brand that makes us proud.
Position Summary
This position is responsible for a wide range of duties related to audit support and compliance review. The Specialist audits all areas of Credit Operations to ensure compliance based on federal, state and banking regulations. This individual is responsible for identifying trends and reporting non-compliant concerns to the Operations Leadership team. Additional responsibilities include identifying trends, analyzing data and providing compliance and operational support for plastic reissues, mail services secure destruction process and reporting for cashiering.
Responsibilities
- Audit work processed by Credit Operations representatives for compliance with federal, state and banking regulations
- Establish proficiency to a level of becoming the subject matter expert for plastic reissues, includes development of SOPs and audit processes
- Research and respond to attorney letters
- Establish operational and audit processes for cashiering
- Review exception reports for adherence to applicable regulations and internal CFNA policies
- Maintain and provide documentation of compliance and regulatory work product as requested
- Perform OFAC and FinCEN reviews, report findings to CFNA leadership and the appropriate Regulatory agency as required.
- Oversee regulatory complaints and Unfair Deceptive Abusive Acts & Practices (UDAAP) log for accuracy, completeness and emerging trends
Qualifications:
- Ability to effectively prioritize workload to meet established deadlines and SLAs
- Ability to work independently and within a team
- Displays a solid understanding of Microsoft Office product suite
- Ability to demonstrate strong verbal and written communication skills
- Ability to analyze data and make recommendations for improvement
- Demonstrates strict adherence to banking regulations and internal policies
Required: High School Diploma with two years of experience in financial services, audit and/or compliance.
Preferred: Associate’s Degree with two years of experience in financial services, audit and/or compliance.
Work Shifts Schedules: Choice of 8:00 a.m. – 4:30 p.m. or 7:00 to 3:30 p.m. Monday - Friday
Weekly Hours: 40 hours, Full-time
Pay Rate Type: Hourly
Location: Brook Park, Ohio.
Benefits: Medical, Dental, Vision, 401(k), Life Insurance, Pet Insurance, PTO, Referral Payment, Tire and Automotive Services Discounts, On-site Fitness Center and Café.
Typically requires less than 1 year of related experience
