What are the responsibilities and job description for the Guest Service Agent - Full Time position at BRIDGETON HOLDINGS GROUP?
Job Details
Description
ABOUT THE ROLE
Front Desk Agents represent the hotel throughout all stages of the guests stay. By working with all hotel personnel, they ensure every guest experiences the highest customer care. Their responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring a pleasant stay and smooth checkout.
Essential Duties:
- Properly secure guest information.
- Able to learn safety, emergency, and accident prevention policies and procedures.
- Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing.
- Understand and adhere to proper credit card and cash handling policies and procedures.
Specific Requirements of this role:
- Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
- Coordinate room status updates with the housekeeping department and maintenance work with the engineering division.
- Report any unusual occurrences or requests to the manager or assistant manager.
- Manage and resolves all guest complaints in a professional and courteous manner.
- Assist guests on departure by verifying and posting all outstanding charges, settling credit cards, and making arrangements for luggage and transportation assistance,
- Perform other duties as assigned.
Qualifications
Qualifications
- High school diploma or equivalent.
- Previous hotel-related experience preferred.
- Working knowledge of Microsoft Word and Excel.
- Ability to work a flexible schedule, including weekends and holidays.
The Company is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Company are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Company will not tolerate discrimination or harassment based on any of these characteristics and encourages applicants of all ages.
Salary : $15
