What are the responsibilities and job description for the Client Support Specialist position at Bridgewater Bank?
We are seeking an enthusiastic and customer-focused Client Specialist to join our Operations team in St. Louis Park. Reporting to the Client Support Lead, the Client Support Specialist is responsible for providing high-level customer service, technical support, and problem resolution to clients and internal team inquires as it relates to each digital, cash management and core systems while maintaining current knowledge of each products’ functionality.
RESPONSIBILITIES:
- Assist with incoming calls and emails regarding inquires for the banks digital, cash management and core systems.
- Provide clients, internal teams and vendors with responsive support and accurate service along with a positive experience.
- Resolve product or service issues by fully understanding the request, determining, and explaining the solution, and following up to ensure a full resolution.
- Monitor and document client’s daily support needs, identify and communicate trends to manager.
- Process client requests and approvals in accordance with bank procedures.
- Identify opportunities to promote interest in Bridgewater Bank’s products and services.
- Perform other duties or projects as assigned or needed.
- Adhere to Bridgewater’s policies and procedures and maintain up to date on changes to those policies, system functionality and procedures to provide accurate information to clients. Also participate in on-going training to enhance knowledge of banking regulations or changes.
QUALIFICATIONS:
- Superior customer services skills
- Minimum of two years of similar or related banking experience
- Excellent organizational, written, and interpersonal communication skills
- Exceptional time-management skills with the ability to multi-task and prioritize efficiently to ensure critical deadlines are met
- Ability to identify and resolve problems effectively with strong attention to detail
- Professional, friendly demeanor
- Preferred skills:
- Proficient with Microsoft Word, Excel, and Outlook
- Knowledge of Cash Management products
- Knowledge of Fiserv software
- College degree preferred
ABOUT BRIDGEWATER BANK:
Picture yourself at one of the Twin Cities’ best places to work, surrounded by people who challenge you, support you, and inspire you to be your best. Welcome to Bridgewater Bank.
We’re on a mission to be the finest entrepreneurial bank in the Twin Cities. Like true entrepreneurs, we run fast and lean. We are in constant evolution and the runway for personal and professional growth is long. People are our strength, and that’s why we’ve created and sustained an award-winning culture that promotes growth and celebrates the big and little wins along the way.
At the end of the day, we believe competitive salaries, top-tier benefits, a hybrid work model, and transparency into the business is a given. Working together toward something meaningful with people you enjoy, is just a bonus! Will you join us?
COMPENSATION & BENEFITS:
The typical hourly base pay range for this role is between $24.85 - $26.10/hr. Compensation may vary based on individual job-related knowledge, skills, expertise, and experience. This position is eligible for a discretionary annual incentive program driven by organization and individual performance.
Bridgewater Bank provides a broad offering of competitive benefits including (but not limited to):
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Parental leave
- 401(k) with employer match
- Paid vacation & paid holidays
PLEASE NOTE:
The above is intended to describe the general content of and requirements for this position. It is not to be construed as an exhaustive list of duties, responsibilities, or requirements. It is Bridgewater Bank’s policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability or any other characteristic protected by applicable federal, state or local law.
STATUS: Non-Exempt
Salary : $25 - $26
