What are the responsibilities and job description for the Customer Service Associate position at Bridgewater Chocolate LLC?
About Us:
Bridgewater Chocolate LLC is an award-winning handmade confection manufacturer, specializing in premium enrobed American style chocolates manufactured in our 25,000 sqft. facility.
The Customer Service Associate will be responsible for assisting customers with their orders, either on the phone, through the website, and on occasion in-person in the Factory store. Additionally, the Customer Service Associate will assist office staff in various day-to-day activities needed to ensure we are providing customers with a high-quality buying experience.
Duties:
- Provide exceptional customer service to customers via phone, email, and in person
- Assist customers with inquiries and concerns - Take customer orders -Track customer order and follow up with UPS as needed
- Maintain customer records and update information as needed
- Work with the manager and other departments to resolve customer issues
- Follow up with customers to ensure satisfaction and resolve any outstanding matters
- Stay up-to-date on product knowledge to effectively address customer inquiries
- Handle customer complaints and provide appropriate solutions or escalate as necessary
Requirements:
- Excellent verbal and written communication skills in English
- Strong organizational skills with the ability to multitask and prioritize effectively
- Previous experience in a customer service role preferred
- Ability to work well under increased work flow during holiday season -Work well with others
Join our team as a Customer Service Representative and be part of a dynamic growing company that values its employees. We offer opportunities for growth, and a supportive work environment.
Job Type: Part-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Shift:
- 8 hour shift
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Brookfield, CT 06804 (Required)
Ability to Relocate:
- Brookfield, CT 06804: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $20
