What are the responsibilities and job description for the Oracle WACS Support Asset/Work - 250040 (NO C2C / W2 Only) position at Bridgewater Consulting Group?
Position: 250040 - Oracle WACS Support Asset/Work
Location: Hybrid - San Antonio, Texas (3-4 days/week onsite)
An "Oracle WACS Support Asset/Work" job description would involve providing technical support to users of Oracle Utilities Work and Asset Cloud Service (WACS), focusing on troubleshooting issues related to asset management, work order creation, maintenance scheduling, and overall system functionality within the platform, ensuring users can effectively manage their utility assets and work processes within the WACS system.
Responsibilities:
- Troubleshooting and resolving technical issues:
- Diagnosing problems users encounter with asset data entry, work order creation, asset lifecycle management, integrations with other systems, and reporting within WACS.
- Providing user support:
- Answering questions, guiding users through processes, and offering training on how to effectively use WACS features to manage their assets and work orders.
- Incident management:
- Logging, prioritizing, and managing support tickets related to WACS issues, ensuring timely resolution and communication with users.
- Configuration management:
- Assisting with system configuration changes, including custom workflows, asset classifications, and data mapping to meet specific business needs.
- Data analysis and reporting:
- Helping users interpret data within WACS to identify trends, analyze asset performance, and generate reports for decision-making.
- System updates and upgrades:
- Supporting the implementation of new WACS versions, providing guidance on updates, and addressing any compatibility issues.
Required
- 2-3 years of experience
- Expertise in Oracle WACS:
- Deep understanding of the WACS functionalities, including asset management, work order management, maintenance planning, and reporting features.
- Technical proficiency:
- Familiarity with database concepts, system integrations, and troubleshooting techniques within a cloud environment.
- Customer service skills:
- Excellent communication abilities to explain technical concepts clearly to users with varying levels of technical expertise.
- Problem-solving skills:
- Ability to analyze complex issues, identify root causes, and develop effective solutions.
- Utilities industry knowledge:
- Understanding of utility operations, asset types, and maintenance processes within the energy and water sectors would be beneficial.
Job Types: Full-time, Contract
Pay: Up to $76.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- Monday to Friday
Work Location: Hybrid remote in San Antonio, TX 78215
Salary : $76
