Access Specialist

Posting No. BCI-2025-14 POST

Position: Access Specialist

Employment Status: Full-Time (FT)

Position Summary:

Bridgeway Center, Inc. (BCI) is seeking applicants who want to work in an outpatient setting for adults, children, family, Mental Health (MH) and Substance Abuse (SA) services. Applicants must be outgoing, like working with the public, and welcome BCI’s clients cheerfully while providing superior customer service. Must have the ability to multi-task and always remain professional to ensure that each client walks away having had a positive and helpful therapeutic experience.

The Access Specialist is responsible for providing reception and administrative duties, which include greeting clients and other visitors, answering phones, and BCI answering inquiries. The Access Specialist demonstrates excellent customer service skills and professionalism when interacting with difficult clients/patients. The Access Specialist obtains client data and ensures that all information collected is accurate. This includes entering the information into the Electronic Health Record (EHR) in a timely manner and updating established clients’ information as needed. The Access Specialist schedules and verifies routine client appointments, reschedule appointments as necessary, notifies clients/patients of previous balances, obtains daily schedules, and makes return client/patient appointments as necessary. The Access Specialist maintains strict client confidentiality, assists with all filing as needed, collects payment with cash or processes credit card payments for services, and provides receipts. The Access Specialist balances/reconciles their cash drawer daily.

Applicants must be outgoing and enjoy working with the public, professional, and para-professional team. Have the ability to collaborate and communicate with BCI departments and external stakeholders. Must be able to multi-task and remain professional at all times to ensure that each client has a positive and helpful therapeutic experience.

Why Join BCI?

At BCI, you’ll be part of a dynamic and innovative team dedicated to improving the quality of life for the individuals we serve. As an Access Specialist, your work will be both rewarding and impactful, as you make a difference every day in the lives of our clients.

An evidenced-based service model with proven results is used by the program. We provide comprehensive training, mentoring, and coaching throughout your onboarding process to ensure your success and professional growth.

We encourage you to explore this amazing opportunity further by submitting your application and resume today!

Benefits Offered: BCI offers competitive salary and benefits. Benefits include:

· Eleven (11) Paid Holidays

· Seventeen (17) days per year of PTO

· 403(b) Retirement Plan with Employer Match

· Employee Assistance Program (EAP)

· Health Care / Dependent Care Reimbursement Program

· Employer Paid $15,000.00 Life Insurance

· Teladoc

· Health Insurance

· Vision / Dental Insurance

Minimum Requirements:

· High School (HS) Diploma OR GED.

Bilingual/bicultural English and Spanish preferred, but not required.

Please include a resume with the application. Applicant must be able to pass an Agency for Healthcare Administration (AHCA) Medicaid and Florida Department of Children and Families (DCF) Level II background check, drug screen, and a Tuberculosis (TB) test. Applicant must be at least twenty-one (21) years old and have a valid Florida Driver’s License with no more than three (3) points on their driving record to be insured under BCI’s automobile insurance policy.

Knowledge / Skills / & Abilities:

· Maintain confidentiality.

· Ability to display sensitivity all persons and cultures.

· Excellent interpersonal, communication, and organizational skills.

Duties / Responsibilities:

Some of the job tasks and responsibilities include, but are not limited to:

· Answer the telephone.

· Greet patients and other visitors to the office.

· Obtain patient information, making sure all patient information is correct.

· Enter patient information into the Electronic Health Record (EHR). Update established patients’ information as needed. Ensure timely and accurate entry of data.

· Schedule and verify routine patient appointments.

· Notify patients of previous balances.

· Reschedule appointments as necessary.

· Observe strict patient confidentiality.

· Process credit card payments as necessary.

· Collect payment for services and provide receipts. Balance / reconcile drawer daily.

We look forward to receiving your application and welcoming you to our team at BCI!

Work Schedule Monday – Friday; 7:30 a.m. – 4:30 p.m. with a one (1) hour lunch

Work Location: Primary Work Location – Crestview (CV) / Travel to BCI’s Fort Walton Beach (FWB) Location is Required as Needed

Wage The wage for this position is $16.00 per hour

NOTE: APPLICANTS WHO DO NOT MEET MINIMUM REQUIREMENTS WILL NOT BE CONSIDERED.

ALL APPLICANTS ARE SUBJECT TO DRUG TESTING.

REPLY TO:

Bridgeway Center, Inc. (BCI)

Human Resources (HR) Department

850.200.0094

205 Shell Ave. SE – Building A, Fort Walton Beach, FL 32548

Posted By: (HR)

BRIDGEWAY CENTER, INC. (BCI) IS A DRUG-FREE WORKPLACE AND

AN EQUAL OPPORTUNITY EMPLOYER

Job Type: Full-time

Pay: $16.00 per hour

Expected hours: 40 per week

Benefits:

• 403(b)
• 403(b) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Work Location: In person

Salary : $16