Collections Representative

POSITION SUMMARY:  Responsible for the control of late and/or delinquent loan accounts and pending late payment 

reminders. Make follow-up telephone calls on delinquent loan accounts and maintain accurate records on delinquent  

loan accounts. Optimize collections on accounts while balancing the goodwill of members with the overall business  

interest of the credit union. 

ESSENTIAL DUTIES and RESPONSIBILITIES: 

• Monitor payments for late and/or delinquent status. Follow up delinquent, high-balance, and overdue credit  

• balance accounts by phone and/or letter.  

• Ensure professional interface with members. 

• Contact high balance and/or delinquent members by telephone and mail to determine the reasons for balance or delinquency and assist them in developing plans to bring accounts to a current status.  

• Notify co-signers regarding the status of delinquent actions. 

• Update files and system accounts via the credit union’s delinquent loan collection menus. 

• Secure credit bureau reports.  

• Skip trace on loan accounts 

• Research payroll deductions, stops, starts, and changes as they may affect the status of loan repayment. 

• Assist members with delinquent real estate loans to resolve delinquency. 

• Investigate and correct discrepancies in the loan applications and credit bureau reports.  

• Monitor all new loans to the credit union for collateral. 

• Works with the loan department to perfect all liens on property used for collateral loans. To include Titles and/or UCC’s. All liens will be applied for, and lien-perfecting documents will be filed within 48 hours of loan closing when title is received.   

• Process paid-outs outs, title and/or UCC finalization, GAP, Warranty, and Debt Protection claims. All liens will be released, and titles mailed to appropriate parties within 15 days of payoff. 

• Manage VINtek for accuracy and secure lien processing 

• Demonstrates an unsurpassed commitment to exceptional member service and teamwork.   

• Is fully knowledgeable of all credit union products and services and can confidently offer appropriate solutions to fit member needs.  

• Maintain up-to-date and comprehensive knowledge on all credit union products and service  

• Respond to emails or other electronic requests submitted by members within 24 hours.    

• Support and promote the Credit Union's Vision, Mission, and Core Values 

• Any other duties assigned by Director of Collections. 

KNOWLEDGE, SKILLS and ABILITIES REQUIRED (MINIMUM QUALIFICATIONS)  

individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative  

of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with  

disabilities to perform essential functions. 

• Understanding of legislative and regulatory processes  

• Familiarity with all functional areas of banking  

• Excellent oral and written communication skills  

• Comprehensive understanding of general banking compliance regulations and laws  

• Comprehensive understanding of general banking operations activities, products, and services  

• Ability to proactively identify and assess potential concerns and risks  

• Ability to resolve issues, work independently, and meet deadlines  

• Persuasive and team-oriented  

• Ability to communicate effectively with staff at all levels  

• Effective verbal, written, and interpersonal communication skills with the ability to instruct others, train personnel, write reports, correspondence and procedures, and speak clearly to customers and employees  

• Good organizational and time management skills 

DECISION MAKING: 

Requires continuous exercise of judgment following broad guidelines. Identifies and selects complex choices of action  

where standard practices may not exist. Must be able to accommodate detailed work, problem solving, reasoning, math, presentations, verbal communication, written communication, analytical reasoning, training others, multiple concurrent tasks and constant interruptions.  

PHYSICAL REQUIREMENTS: 

While performing the duties of this job, the employee is regularly required to sit and talk or listen. The employee is frequently required to stand, walk and use hands to operate a standard computer keyboard. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus. 

WORK ENVIRONMENT: 

When in the office, typical office conditions; noise level is usually quiet. May travel to other branches and other locations where conditions could vary. Travel in one's own vehicle or with a credit union-provided vehicle. 

Comprehensive Benefit Package Includes: 

• Health Insurance 

• Dental Insurance 

• Vision Insurance 

• Teledoc Services Available 

• Company Paid Life Insurance 

• Company Paid Life Disability Insurance 

• 401(k) Program with Company Match 

• Paid Time Off 

• Paid Holidays 

• Employee Assistance Program 

• Employee Perks and Discounts 

• Advancement Opportunities 

• Tuition Reimbursement 

QUALIFICATIONS NEEDED FOR THE POSITION: 

Experience and Skill Requirements: 

• Knowledge of government regulations with particular emphasis on the Bank Secrecy Act and related regulations. 

• Knowledge and awareness of all credit union products and services. 

• Demonstrated ability to work as part of a team. 

• Knowledge of Microsoft products 

• Accountability - Ability to accept responsibility and account for his/her actions. 

• Decision Making - Ability to make critical decisions while following Credit Union procedures. 

Education Requirements:

• High School degree 

• Five years of sufficient related banking/credit union/financial experience 

** All requirements and skills are essential unless otherwise indicated. **