Dock and Door Technician

The Dock and Door Technician, under the supervision of the Service Manager, will be responsible for on-site inspection and the removal, installation, and repairs of the customer's dock levelers, locks, and doors. Will enter the necessary information on work orders and work order summaries. Will represent the company and requires professionalism, great attitude, good communication skills, and world-class customer service.

Essential Function

• Coordinate daily schedule with Field Service Advisor
• Provide excellent customer service at the site
• Inspect the levelers, locks, and doors
• Notate and propose additional services required after inspection
• Work with vendors and CSS to prepare and close proposals
• Repair all work order requests
• Install dock levelers, locks, and doors
• Quality control of each job to ensure completeness
• Work independently as well as in a team
• Communicate with customer and contractor status of the project
• Grow the position via customer calls when not actively billing
• Form relationships with sales force, particularly Customer Service Sales (CSS) via leads and assistance
• All other duties or special projects as assigned.
  
  

Qualifications

• High school diploma or GED
• 1 years' experience working on dock levelers, locks and doors
• Clean driving record
• Welding experience required
• Basic MS Office and general computer experience