What are the responsibilities and job description for the Front Desk Receptionist position at Bridging the Gap Psychological Services?
*Job Overview*
We are seeking a dedicated and professional Front Desk Receptionist to join our team. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer service and ensuring a welcoming environment. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced setting.
*Duties*
- Greet and assist clients and visitors in a friendly and professional manner.
- Manage incoming calls, emails, and inquiries with excellent phone etiquette.
- Perform data entry tasks accurately into our computerized systems.
- Schedule appointments and manage calendars for staff members.
- Maintain organized records and files, ensuring confidentiality as required.
- Assist with administrative tasks as needed, including clerical duties and support for personal assistants.
- Provide support as a medical receptionist when necessary, including managing patient information and appointment scheduling.
*Experience*
- Proven experience in a receptionist or front desk role is preferred.
- Familiarity with data entry processes and computer literacy is essential.
- Bilingual candidates are encouraged to apply to enhance communication with diverse clientele.
- Strong organizational skills with the ability to prioritize tasks effectively.
- Previous experience in a medical office or as a clerk is a plus but not mandatory.
If you are passionate about providing excellent customer service and thrive in an organized environment, we invite you to apply for this rewarding position as a Front Desk Receptionist.
A front desk medical receptionist is responsible for overseeing the day-to-day account activities of our company's customers. The front desk receptionist role includes helping the company in retaining its customers. He/she acts as the mouthpiece of the company to always keep the customer happy and responsive. A dynamic and energetic front desk medical receptionist plays a crucial role in the smooth operation of a medical facility. As the first point of contact for patients and visitors, the energetic front desk medical receptionist is responsible for providing exceptional customer service while efficiently managing administrative tasks. This role requires a combination of interpersonal skills, organization, and a strong understanding of medical terminology and procedures.
**Key Responsibilities:**
Patient Interaction: Greeting patients with warmth and professionalism, answering phone calls, and responding to inquiries promptly. Providing information about services, scheduling appointments, and directing patients to the appropriate areas within the facility.
Appointment Scheduling: Managing the appointment calendar effectively, ensuring that scheduling conflicts are minimized, and appointments are accurately recorded. This may involve coordinating with healthcare providers and other staff members to accommodate patient needs.
Check-In/Check-Out Procedures: Collecting patient information, insurance details, and verifying eligibility. Assisting patients with completing necessary forms and ensuring that all required documentation is obtained. Processing payments and providing receipts as needed.
Administrative Support: Performing various administrative tasks such as filing, data entry, and maintaining patient records in compliance with confidentiality regulations. Coordinating referrals and medical records requests as directed by healthcare providers.
Communication Liaison: Serving as a liaison between patients, healthcare providers, and other staff members. Communicating important messages, scheduling changes, and relay information accurately and efficiently.
Problem Solving: Addressing patient concerns or complaints professionally and resolving issues in a timely manner. Knowing when to escalate matters to higher-level staff members when necessary.
Multitasking and Prioritization: Managing multiple tasks simultaneously in a fast-paced environment. Prioritizing urgent matters while maintaining attention to detail and accuracy in all aspects of the job.
**Key Skills and Requirements:**
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Proficiency in medical terminology and understanding of healthcare procedures, & HIPPA.
- Ability to remain calm and composed under pressure.
- Customer service-oriented mindset with a focus on patient satisfaction.
- Proficiency in using computer software and electronic medical records systems.
- Flexibility and adaptability to changing priorities and schedules.
- Proof of High school diploma or GED
- Medical assistant experience preferred.
- At least 6 months Experience with Medical Front office reception
An energetic front desk medical receptionist serves as the face of the medical facility, embodying professionalism, efficiency, and empathy in all interactions with patients and visitors. By effectively managing administrative tasks and providing exceptional customer service, they contribute to the overall positive experience and efficient operation of the facility.
Available Clinical Hours: M 9-5, T 9-5 W 9-7, Th 9-5 F 9-5
Job Type: Full-time
Pay: $14.00 - $18.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Katy, TX 77450: Relocate before starting work (Preferred)
Work Location: In person
Salary : $14 - $18