What are the responsibilities and job description for the Service Coordinator position at Brierly Lombard & Co?
We are hiring a full-time Service Coordinator to work in conjunction with our Pump and Compressor Service Department and Sales Group.
Responsibilities:
- Work with our Service Manager to schedule and update jobs
- Talk with customers about their upcoming service schedules
- Keep track of and place orders for Preventative Maintenance contracts
- Review/close out completed service orders
- Expedite/Order parts needed for service.
- Work with factory on warranty claims.
- Look up and provide parts pricing to customers.
- Some clerical work (mostly filing of closed Service Orders).
Skills and Requirements:
- Attention to detail - we need people to be billed correctly and we need the parts to be correct.
- Excellent written and verbal communication skills - this helps with Customer Service satisfaction levels
- Computer Skills - Microsoft Excel, Microsoft Access, Epicor P21, Email, and various vendor websites are all used daily.
- Ability to pass a Background Check and Drug Test
- Ability to deal with some strong personalities over the phone at times.
Benefits:
- 401K
- Medical Insurance
- Vacations/Holidays
If you think you have what it takes to work in a local small business, that has been around for over 175 years and which can make decisions, not for stock market prices, but for what is truly in its customers' best interest and for long term relationships, please apply!
Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
Schedule:
- Monday to Friday
Language:
- English (Required)
Work Location: In person
Salary : $18 - $24