What are the responsibilities and job description for the Golf Shop Attendant position at Briggs Ranch Golf Club?
Truly a course interesting yet friendly enough to play every day, Briggs Ranch is the epitome of pure understated Texas. The massive iron gate greets you at Briggs Ranch, but once you drive past the Spanish-styled clubhouse and hook right to pass the lit putting green, the casitas are what truly bring you home. Bring your pressed and starched blue jeans.
JOB SUMMARY
Promptly assist members and guests in the golf shop area with merchandise and booking inquiries. Consistently provide exceptional guest service in all interactions with members, guests and employees.
ESSENTIAL JOB FUNCTIONS
The essential functions include, but are not limited to the following:
The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
DEPARTMENT: Golf Operations
REPORTS TO: Head Golf Pro, Merchandise Manager, General Manager
JOB CLASS: Non-Exempt
EEO CODE: 09
DATE MODIFIED: 05/2023
Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. This job description may be changed or updated at any time without notice.
JOB SUMMARY
Promptly assist members and guests in the golf shop area with merchandise and booking inquiries. Consistently provide exceptional guest service in all interactions with members, guests and employees.
ESSENTIAL JOB FUNCTIONS
The essential functions include, but are not limited to the following:
- Check in members and guests and assign golf carts. Maintains logs.
- Assist members and guests with merchandise questions.
- Cash out members and guests and maintain/monitor the front counter.
- Ensure merchandise displays are maintained.
- Maintain cleanliness of the pro shop.
- Handle requests of members in a courteous and professional manner.
- Assist with merchandise inventory when needed.
- Assists other areas of the club as needed.
- Maintains club personal appearance standards. Wears assigned uniforms.
- Adheres to all Dormie Network’s policies and procedures.
- Works with all other employees to become an efficient working team.
- Must be well mannered, display a smile at all times, greet guests, members, and fellow employees when encountered, show appreciation to the guests and the members, and demonstrate a willingness to help guests and members at all times.
The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
- Communicate clearly both orally and in writing.
- Strong interpersonal and customer service skills.
- Strong organizational skills and attention to detail.
- Strong time management skills.
- Strong analytical and problem-solving skills.
- Ability to function well in a high-paced and at times stressful environment.
- Ability to follow written and verbal instructions.
- Work independently in the absence of supervision.
- Proficient with Microsoft Office Suite or related software.
- Maintain confidentiality of sensitive information.
- None
- High School Diploma or GED preferred.
- Previous experience in customer service position preferred.
- Prolonged periods of standing and walking.
- Able to bend, stretch, twist, and turn.
- Must be able to visually inspect merchandise items and member clubs for cleanliness.
- Must be able to lift and carry up to 50 pounds.
- Able to communicate with others.
DEPARTMENT: Golf Operations
REPORTS TO: Head Golf Pro, Merchandise Manager, General Manager
JOB CLASS: Non-Exempt
EEO CODE: 09
DATE MODIFIED: 05/2023
Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. This job description may be changed or updated at any time without notice.
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