Bed Control Coordinator

Site : Newton-Wellesley HospitalAt Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and / or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.Bed Control Coordinator 3rd shiftJob SummaryGENERAL SUMMARY : Bed coordinator tracks, performs and enforces all activities which involve the placement and movement of patients and helps to monitor efficient transfers and discharges.PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS : Assigns ED, PACU and other patients to beds based on care requirements and for maximizing the use of hospital bed resources appropriate for care.Assign beds by physician, nursing and patient preference and care type criteria.Assigns hospital beds based on bed availability balancing with direct admits, hospital procedures and Emergency Room admissions.Monitors bed board of patients and notifies supervisor and nursing staff of changes in bed status at the start of the shift and throughout the dayMonitors and updates bed blocksTransfers patients in-house as needed, ensuring that critical transfers are given priority and while following hospital procedureProcesses requests from physicians, clinics and hospitals to schedule an admission, obtain demographic information and communication to the physician offices of the rooms assigned for the incoming patients, contacts any referring facilities with the notification of rooms assigned in order to expedite the transfer of patients to our facility;Works with EVS prioritizing the need for rooms to be cleaned and works with EVS to efficiently place patients in bedsInforms the Nursing Administrator and Hospitalist of any anticipated and / or actual issues / problemsProvides training to other Patient Access Staff on bed control responsibilities.Processes death paperwork in conjunction with MD's, NEOB and Funeral Homes. Releases bodies from the morgue. And sends paperwork to the state.Acts as an Epic resource across departments / units-providing assistance and training as needed to both clinical and non-clinical staff.Performs Area Census as needed.Completing bed control worksheets and hand-off sheets accurately.COLLABORATION / COMMUNICATIONWorks collaboratively and closely with the Nursing Administrators and HospitalistCommunicates anticipated staffing needs to nursing based on hospital census.Works closely with the Emergency Room, Nursing, Case Management and Environmental Services regarding utilization management and review of bedsFollows up in the Emergency Room on admitted patients to ensure they are moved swiftly onto the floors.Communicates with nursing staff during increasing or decreasing periods of patient activityFrequent communication with staff to audit bed occupancyPages information to multiple staff as needed - direct admits, ED Boarders, ER to OR patientsResponsible for registration of direct admissionsQualifications

• High School diploma required Must have recent experience in a healthcare setting, familiarity with medical terminology and computer skills.
• Discretion and effective decision making is required within the scope of the position's responsibilities
• Provides excellent internal and external customer service
• Employs a high degree of skill in all oral and written communications and personal interactions.
• Maintains a calm, rational, professional demeanor when dealing with others, even in situations involving conflict or crisis
• Maintain positive, collaborative interactions with physicians, charge nurses, staff members, etc. to determine the needs of the facility
• Tactfully handles difficult situations
• Handled calls professionally and consistently with courtesy
• Accepts telephone calls and routes calls appropriately
• Performs well under pressure
• Consistently is attentive to detail, record-keeping and required paperwork inherent to the position
• Participates in performance improvement activities, including data collection and evaluation criteria on projects such as OBA and Healthcare Proxies.
• Consistently communicates with Nursing Administrator to ensure appropriate unit / bed placement and isolation requirements
• Complete patient placement in Epic ensuring accurately identifying isolation precautions.
• Demonstrates ability to use multiple systems with bed placement including Epic Bed Planning, Chart Review, EVS, OnServiceMD, Mass MD Board.Additional Job Details (if applicable)Additional_Job_DescriptionRemote TypeOnsiteWork Location2014 Washington StreetScheduled Weekly Hours40Employee TypeRegularWork ShiftNight (United States of America)EEO Statement : Newton-Wellesley Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Learn More