Community Behavioral Health Practice Manager/ Brookside Community Health Center

GENERAL SUMMARY / OVERVIEW STATEMENT : Summarize the nature and level of work performed. Brookside is a licensed Community Health Center of Brigham and Women's Hospital and provides multi-disciplinary, comprehensive care with services in a range of medical areas including Adult, Family and Pediatric Primary Care, OB / GYN, Family Planning, Dental / Oral Surgery, Nutrition / WIC, Behavioral Health, and Specialty Medicine (Cardiology, Pulmonology and Nephrology). Brookside also has a laboratory on site, Financial Counseling and Community Resource Specialists. Each year, more than 11,000 patients from Jamaica Plain, the city of Boston and surrounding areas use these services, producing more than 69,000 visits to Brookside each year. Most of Brookside's patient population are Spanish speaking and socioeconomically under-resourced. The health center's services, guided by equity, are provided by a bilingual English / Spanish medical and professional staff. Brookside is a teaching site for Harvard Medical School, Mass General Institute of Health Professionals School of Nursing, Harvard Dental School, Boston University Dental School, as well as other Boston area health care professional programs.

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POSITION SUMMARY : The Community Behavioral Health Practice Manager for Family Services will be responsible for the overall management of the Family Services Department. Brookside's Family Services Department is a behavioral health department that serves both adults and pediatric patients. In collaboration with the Family Services team and under the direction of the Executive Director, the Practice Manager is responsible for embracing and supporting a vision to create and support the Family Services staff to provide advanced and collaborative patient and family-centered care.

PRINCIPAL DUTIES AND RESPONSIBILITIES :

• Participates in the ongoing administration of the Family Service Department, including interviewing, hiring, training, and developing a diverse multidisciplinary staff.
• Works closely with Program Directors across Brookside to ensure collaboration and support.
• Regularly evaluates and provides feedback to support staff and practitioners.
• Identifies training needs, and assists with training of staff and students, particularly on Electronic Health Record system, Microsoft Word, and Outlook.
• Oversees all practice operations, including work schedules for optimal utilization of staff.
• Participates in the continuous improvement of all processes.
• Monitors and improves customer satisfaction and patient activation.
• Assists in the development of operating budget and monitors productivity to ensure goals are met.
• Implements relevant information systems, ensuring accuracy of data input.
• Continuously monitors the department's physical environment.
• Takes a lead in seeking grant funding opportunities, writing proposals and management commitments and budgets.

QUALIFICATIONS :

SKILLS / ABILITIES / COMPETENCIES REQUIRED :

Additional Job Description : The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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