What are the responsibilities and job description for the Hospital Ambassador - SF1 position at Brigham and Women's Hospital?
Hospital Ambassador - SF1 Apply remote type Onsite locations Jamaica Plain-MA time type Part time posted on Posted 2 Days Ago job requisition id RQ4004250 Site : Brigham and Women's Faulkner Hospital, Inc.At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and / or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.Job SummaryHospital Ambassador Responsibilities : Maintain clean, safe, and uncluttered hospital lobbies and public areas in compliance with infection control standards.Respond promptly to patient requests for escort or assistance.Provide accurate and service-oriented responses to inquiries via patient information telephone lines while maintaining confidentiality in line with HIPAA guidelines.Collaborate with volunteers to ensure patients, families, visitors, and staff receive timely and helpful support.Initiate emergency codes and actively participate in emergency procedures, including drills.Perform additional duties as assigned within the scope of the Hospital Ambassador role.QualificationsEducation : High School Diploma or Equivalent required.Experience : Customer service experience required.Knowledge, Skills, and Abilities : Basic computer skills required to access patient information through Epic.Adheres to all I CARE Standards.Able to effectively and professionally communicate with a diverse population.Able to problem-solve and escalate matters to departmental leadership as appropriate.Physical RequirementsStanding Frequently (34-66%)Walking Frequently (34-66%)Sitting Occasionally (3-33%)Lifting Occasionally (3-33%) 35lbs (w / assisted device)Carrying Occasionally (3-33%) 35lbs (w / assisted device)Pushing Occasionally (3-33%)Pulling Occasionally (3-33%)Climbing Occasionally (3-33%)Balancing Frequently (34-66%)Stooping Occasionally (3-33%)Kneeling Occasionally (3-33%)Crouching Occasionally (3-33%)Crawling Occasionally (3-33%)Reaching Occasionally (3-33%)Gross Manipulation (Handling) Frequently (34-66%)Fine Manipulation (Fingering) Frequently (34-66%)Feeling Constantly (67-100%)Foot Use Rarely (Less than 2%)Vision - Far Constantly (67-100%)Vision - Near Constantly (67-100%)Talking Constantly (67-100%)Hearing Constantly (67-100%)Remote TypeOnsiteWork Location1133 Centre StreetScheduled Weekly Hours0Employee TypePer DiemWork ShiftRotating (United States of America)EEO Statement : Brigham and Women's Faulkner Hospital, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.#J-18808-Ljbffr
