Medication Support Coordinator

Site: Brigham and Women's Physicians Organization, Inc.

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

Summary

Job Summary

Responsible for performing a variety of medication-related tasks, as well as other duties in support of department operations within their scope of practice.

Does this position require Patient Care?

No

Essential Functions

• Supports the clinic by assisting with patient medication management.
• Receives, reviews and facilitates requests for medication renewal.
• Reviews the requests according to guidelines, pends the requests in the electronic medical record and routes to prescriber for review and signature.
• When electronic prescribing is not available, acts as an agent of the provider to transmit prescription information to pharmacies by phone, fax, or paper.
• Acts as resource for patients on procedures of obtaining prescriptions, generic medications, prior approval requirements, insurance procedures, and other medication related issues.
• Completes medication prior authorization paperwork or e-Forms for signoff by the clinical care team and in collaboration with the patient.
• Monitors progress of prior authorization status throughout review process, updating appropriate parties as necessary.
  
  

Qualifications

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?

No

Licenses and Credentials

Experience

Medical Office/Hospital/Managed Care experience 1-2 years required and Medication Administration/Pharmacy experience 1-2 years required and Experience with electronic medical record system(s) and Outlook preferred

Knowledge, Skills And Abilities

• Knowledge of laws and regulations related to clinical practice and patient confidentiality.
• Knowledge of medication abbreviation and symbols, medication indication and dosage, and common medication questions.
• Strong written and verbal communication skills.
• Demonstrated skills in service excellence including active listening, problem solving and ability to remain calm in emotional situations.
  
  

Additional Job Details (if Applicable)

Remote Type

Hybrid

Work Location

800 Huntington Avenue

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement

Brigham and Women's Physicians Organization, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.