What are the responsibilities and job description for the Practice Assistant II - Thoracic Surgery - Access Coordinator position at Brigham and Women's Hospital?
Description - External
Answer all incoming phone calls in a polite and courteous manner. Maintain consistent Ready status throughout the day to be available to receive incoming calls
Triage all phone calls appropriately throughout the division and hospital. Page Physician Assistants with medical questions from patients, in accordance with protocol.
Schedule patients for outpatient clinic appointments in as timely a fashion as possible and in accordance with department standards and Attending's directions.
Thoroughly create and schedule all coordinating radiology scans for the outpatient clinic appointments mentioned above, also in as timely a fashion as possible and in accordance with the Attending's directions.
Clearly communicate appointment / imaging information to patients at time of booking
Daily maintenance of the Charts and Disc tracking worklists, including sending medical record requests, following up on their status and making detailed notes
Cross-coverage of the Front Desk and New Patient Coordinator team email distribution lists.
Fax / mail all medical requests to the requesting facility or Physician, in accordance with HIPAA guidelines and regulations.
All other duties as assigned by manager.
QUALIFICATIONS :
- High school diploma or GED required; post-high school education preferred.
- Minimum one year of applicable work experience required.
- Additional training in office systems preferred.
SKILLS / ABILITIES / COMPETENCIES REQUIRED :
The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
