What are the responsibilities and job description for the Psych Admissions Coordinator position at Brigham and Women's Hospital?
Site: Brigham and Women's Faulkner Hospital, Inc.
At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
Job Summary
The Psych Admissions Coordinator helps facilitate patient admissions to inpatient psychiatry, inpatient detoxification, partial hospital programs, and ambulatory addiction recovery services. By providing an excellent patient experience, the coordinator supports the mission, vision, and values of Brigham and Women’s Faulkner Hospital’s psychiatric service. The coordinator works collaboratively with interdisciplinary teams, colleagues, and insurance providers to facilitate admissions promptly.
Receives incoming phone calls from patients and referring providers requesting acute clinical services for psychiatry and addictions to secure an appropriate level of care.
Review patients seeking admission to PHP, verify insurance, and schedule intakes.
After consulting with the attending physician, relays clinical data to determine the appropriate level of care for the patient.
Collaborates with all hospital staff members including other clinical departments; assists with interdepartmental requests and liaises with outside provider agencies to address patient needs.
Provides professional, accurate, and attentive service: greet patients, respond to patient inquiries via phone calls and/or electronic messages, schedule appointments, and facilitate Patient Gateway enrollment, and prior authorization approvals.
Maintains and fosters a positive relationship with providers and interdepartmental staff to ensure comprehensive quality patient care.
Maintains compliance with all hospital policies and state and federal regulations (HIPAA, 42 CFR) at all times.
Other duties as assigned.
About Brigham And Women's Faulkner Hospital
Brigham and Women’s Faulkner Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable, and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment, and advancement opportunities encompassing the full spectrum of human diversity: race, gender identity, sexual orientation, ability, religion, ethnicity, national origin, and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.
Brigham and Women's Faulkner Hospital is a 171-bed non-profit, community teaching hospital located in Jamaica Plain directly across the street from the Arnold Arboretum. Founded in 1900, Brigham and Women's Faulkner Hospital offers comprehensive care in a wide variety of specialties. Brigham and Women’s Faulkner Hospital is a designated Magnet hospital by the American Nurses Credentialing Center, a recognition that fewer than nine percent of all US hospitals receive.
At Brigham and Women’s Faulkner Hospital, we believe that everyone should have the chance to live a healthy life. From creating breakthroughs that have paved the way for treatments around the globe to training the next generation of providers, our patients, and those we may never meet, are at the center of everything we do. If you want more than a career, join Brigham and Women’s Faulkner Hospital. Our patients call it better care. Our employees call it home.
Qualifications
Additional Job Description
Remote Type
Onsite
Work Location
1153 Centre Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
EEO Statement
Brigham and Women's Faulkner Hospital, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
Job Summary
The Psych Admissions Coordinator helps facilitate patient admissions to inpatient psychiatry, inpatient detoxification, partial hospital programs, and ambulatory addiction recovery services. By providing an excellent patient experience, the coordinator supports the mission, vision, and values of Brigham and Women’s Faulkner Hospital’s psychiatric service. The coordinator works collaboratively with interdisciplinary teams, colleagues, and insurance providers to facilitate admissions promptly.
Receives incoming phone calls from patients and referring providers requesting acute clinical services for psychiatry and addictions to secure an appropriate level of care.
Review patients seeking admission to PHP, verify insurance, and schedule intakes.
After consulting with the attending physician, relays clinical data to determine the appropriate level of care for the patient.
Collaborates with all hospital staff members including other clinical departments; assists with interdepartmental requests and liaises with outside provider agencies to address patient needs.
Provides professional, accurate, and attentive service: greet patients, respond to patient inquiries via phone calls and/or electronic messages, schedule appointments, and facilitate Patient Gateway enrollment, and prior authorization approvals.
Maintains and fosters a positive relationship with providers and interdepartmental staff to ensure comprehensive quality patient care.
Maintains compliance with all hospital policies and state and federal regulations (HIPAA, 42 CFR) at all times.
Other duties as assigned.
About Brigham And Women's Faulkner Hospital
Brigham and Women’s Faulkner Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable, and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment, and advancement opportunities encompassing the full spectrum of human diversity: race, gender identity, sexual orientation, ability, religion, ethnicity, national origin, and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.
Brigham and Women's Faulkner Hospital is a 171-bed non-profit, community teaching hospital located in Jamaica Plain directly across the street from the Arnold Arboretum. Founded in 1900, Brigham and Women's Faulkner Hospital offers comprehensive care in a wide variety of specialties. Brigham and Women’s Faulkner Hospital is a designated Magnet hospital by the American Nurses Credentialing Center, a recognition that fewer than nine percent of all US hospitals receive.
At Brigham and Women’s Faulkner Hospital, we believe that everyone should have the chance to live a healthy life. From creating breakthroughs that have paved the way for treatments around the globe to training the next generation of providers, our patients, and those we may never meet, are at the center of everything we do. If you want more than a career, join Brigham and Women’s Faulkner Hospital. Our patients call it better care. Our employees call it home.
Qualifications
- Bachelor’s degree preferred
- Minimum of 2-3 years of customer service experience
- Healthcare experience in mental health preferred
- Good communication skills and flexibility to work with the Department of Psychiatry, the referring departments, the patients and families, and insurance providers.
- Knowledge of medical terminology preferred.
- Proficient computer skills to navigate insurance websites and hospital programs.
- Displays professional verbal and written communication skills with patients, providers, and staff.
- Able to work independently and manage a fast-paced work environment.
- Adheres to all I.C.A.R.E. Standards.
- May require exertion of up to 25 pounds of force occasionally when carrying, lifting, pushing or pulling objects
- Frequent, daily use of a computer, telephone, and fax machine
Additional Job Description
Remote Type
Onsite
Work Location
1153 Centre Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
EEO Statement
Brigham and Women's Faulkner Hospital, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
