What are the responsibilities and job description for the UNIT COORDINATOR / 36 HOURS Medicine position at Brigham and Women's Hospital?
Site: The Brigham and Women's Hospital, Inc.
At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
Job Summary
At Brigham and Women's Hospital we are dedicated to delivering life-giving breakthroughs. We are inspired by our patients' courage, our caregivers' compassion, and our scientists' curiosity. Our mission is built on the promise to care and the drive to cure, the humanity to heal and the tenacity to never give up. Because life is at stake. We are a scientific, clinical and academic power house with a long history of firsts – architects of innovation for life. Together, we are finding new ways to predict, prevent, and treat the most challenging diseases, while delivering world-class care with a profoundly human touch. With so many breakthroughs within reach, we know that the time to confront the world's toughest medical challenges is now. Together, we can transform the future of medicine with Life.Giving.Breakthroughs. Join us. The Unit Coordinator will be responsible for: - Administrative activities supporting clinicians, patients and families. - Working collaboratively to provide excellent care to patients and families in the safest environment. - Responsible for ensuring that the patient and family members are attended to in a caring and attentive manner.
To qualify you must have: - Associate’s Degree preferred. High School Diploma or equivalent required. However, a student with appropriate judgement and other qualifications (ability to complete job functions, etc) can be considered for this position with appropriate review and approval. - 1-2 years of experience in medical, customer service setting preferred, but not required. - Knowledge of Medical Terminology - Computer knowledge in windows-based environment strongly preferred. - Demonstrated customer service skills
Additional Job Details (if Applicable)
Additional Job Description
Remote Type
Onsite
Work Location
75 Francis Street
Scheduled Weekly Hours
36
Employee Type
Regular
Work Shift
Rotating (United States of America)
EEO Statement
The Brigham and Women's Hospital, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
Job Summary
At Brigham and Women's Hospital we are dedicated to delivering life-giving breakthroughs. We are inspired by our patients' courage, our caregivers' compassion, and our scientists' curiosity. Our mission is built on the promise to care and the drive to cure, the humanity to heal and the tenacity to never give up. Because life is at stake. We are a scientific, clinical and academic power house with a long history of firsts – architects of innovation for life. Together, we are finding new ways to predict, prevent, and treat the most challenging diseases, while delivering world-class care with a profoundly human touch. With so many breakthroughs within reach, we know that the time to confront the world's toughest medical challenges is now. Together, we can transform the future of medicine with Life.Giving.Breakthroughs. Join us. The Unit Coordinator will be responsible for: - Administrative activities supporting clinicians, patients and families. - Working collaboratively to provide excellent care to patients and families in the safest environment. - Responsible for ensuring that the patient and family members are attended to in a caring and attentive manner.
- Respond to the needs of the patient/family members in a timely manner and always maintains a professional and friendly demeanor.
- Work cohesively as a member of the Patient Care Team and will take a proactive role in ensuring the smooth and efficient operation of the unit.
- Responsible for greeting all patients and families and providing a complete unit orientation and responding to initial questions from family member and patients.
- Responds to the individual needs of patients/families.
- Maintains hospital service standards, with particular attention to personal/behavioral, staff teamwork, and patient-staff interaction guidelines.
- Responsible for answering, coordinating and managing all phone calls to the unit. Places pages and phone calls upon request of clinical staff.
- Coordinates all paperwork coming onto unit, including all fax referrals.
- Prepares and maintains all patient medical records in a neat and orderly manner; properly label each page and file laboratory and other information in individual record.
- Responsible for scheduling all patient diagnostic tests, appointments, and consults, upon direction of physician or RN. Arranges patient escort and transport services.
- Coordinates all logistics of patient discharge, including checking on family notification, transportation, equipment, prescription, and follow-up appointments.
- Perform clerical duties to admit, transfer, and discharge patients. Make certain that patient record/chart, information plate, personal belongings, and requisitions accompany the patient on transfers.
- Prepares all diet order sheets and submits for approval from physician or RN.
- Act as a liaison and assist in problem solving with ancillary services and all other departments which provide services or have an effect on unit activities.
- Provides back up coverage for patient transport, including escorting discharge patients/family.
- Daily, monitors and ensures that Advance Care Directives are up to date and in the patient chart.
- Performs all other duties, as assigned.
To qualify you must have: - Associate’s Degree preferred. High School Diploma or equivalent required. However, a student with appropriate judgement and other qualifications (ability to complete job functions, etc) can be considered for this position with appropriate review and approval. - 1-2 years of experience in medical, customer service setting preferred, but not required. - Knowledge of Medical Terminology - Computer knowledge in windows-based environment strongly preferred. - Demonstrated customer service skills
Additional Job Details (if Applicable)
Additional Job Description
Remote Type
Onsite
Work Location
75 Francis Street
Scheduled Weekly Hours
36
Employee Type
Regular
Work Shift
Rotating (United States of America)
EEO Statement
The Brigham and Women's Hospital, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
