HR Ops Center Specialist (part-time 28 hours/week)

Why Work at BYU  

As the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students. We take an active role in the University's Mission: "To assist individuals in their quest for perfection and eternal life.”

 

Our unique mission, deeply rooted in the Gospel of Jesus Christ, provides countless ways to serve and make an impact. This, along with our remarkable culture of belonging, weekly devotionals, and endless opportunities for learning and growth—all situated within a beautiful and historic campus—make it hard to imagine a more inspiring place to work.

Job Description

HR Ops Center Specialist

The HR Operations Specialist will provide HR support to the Supervisor in a call center setting, offering guidance and assistance to BYU administrators, faculty, and staff regarding student hiring processes, reporting requirements, and Workday system navigation. You will help ensure that student hiring and HR-related tasks are processed efficiently and accurately, while providing excellent customer service to internal stakeholders.

What You Will Be Doing In This Position

• Call Center Support: Serve as the first point of contact for BYU administrators, faculty, and staff who have HR-related questions, particularly around student hiring processes and system usage.
• Student Hiring Assistance: Assist BYU personnel in navigating the steps for hiring student employees, ensuring that all required forms and processes are completed in a timely manner.
• Workday Support: Provide assistance with Workday HRIS, including helping users with data entry, report generation, and troubleshooting common Workday issues related to student employment and the Unified Collaborative Units across campus.
• Report Generation: Generate and distribute HR-related reports (student hiring, create positions, move workers etc.) from Workday, ensuring data accuracy and compliance with university policies.
• Problem Resolution: Help resolve issues related to student employment, reports, and Workday, providing timely follow-up and solutions.
• Training and Education: Offer guidance and support to BYU personnel on how to properly utilize HR tools and resources, particularly in the context of student employment and Workday.
• Documentation: Maintain accurate records of call center interactions, solutions provided, and any follow-up actions needed.
  
  

What Qualifies You For This Role

Education: High school diploma or equivalent required; some college coursework or a degree in Human Resources, Business Administration, or a related field is preferred.

Experience: Experience in HR or customer service roles, particularly with Workday or HRIS systems, is preferred. Experience in a call center environment is a plus.

Skills

• Strong communication skills with the ability to assist and instruct others effectively.
• High level of attention to detail and organization.
• Proficiency in Workday or similar HRIS systems is highly preferred.
• Strong customer service and problem-solving abilities.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Ability to handle sensitive and confidential information with discretion.
  
  

Schedule: This is a 3/4-time position, requiring 28 hours per week. Flexible hours may be available depending on scheduling needs.

What We Offer In Return

This position comes with fantastic benefits, including:

• 401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)
• Employee assistance program, available to the employee and all members of their household
• Tuition benefits after two years
• Access to athletic facilities
• Access to the library
• Free on-campus parking
• Free UTA passes for employee, spouse, and qualified dependents
• Discounts at the BYU Store and for many events at BYU
  
  

Pay Level: 49

Compensation Range

Actual compensation based on education and experience

$22.00 - $28.57

Required Documents

All staff positions require a resume with an optional cover letter.

Refer to the Job Description for any additional required documents.

Members of the Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.

Brigham Young University is an equal opportunity employer, including disability and protected veteran status.

Brigham Young University (BYU) is widely recognized not just for its world-class education, but for its deep commitment to inspired religious values. Gathered together in a Christ-centered atmosphere, BYU employees are a vital part of a community of belonging, where we value the experiences, perspectives, and talents of each individual. If you share in our devotion to faith and to excellence, we have a place for you here at BYU!