What are the responsibilities and job description for the Customer Care Associate position at Bright Bridge Group?
We are looking for a friendly and compassionate Customer Care Associate to join our team. If you have a passion for helping others and enjoy working in a fast-paced, dynamic environment, we’d love to hear from you!
Position Overview:
As a Customer Care Associate, you will be the first point of contact for our customers, providing them with high-quality support via phone, email, and chat. You’ll assist with inquiries, resolve issues, and ensure that every customer interaction is positive, professional, and efficient. This role is perfect for someone who enjoys problem-solving and delivering excellent customer service.
Key Responsibilities:
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Position Overview:
As a Customer Care Associate, you will be the first point of contact for our customers, providing them with high-quality support via phone, email, and chat. You’ll assist with inquiries, resolve issues, and ensure that every customer interaction is positive, professional, and efficient. This role is perfect for someone who enjoys problem-solving and delivering excellent customer service.
Key Responsibilities:
- Answer inbound customer inquiries through phone, email, and chat, providing timely and accurate information
- Resolve customer issues, concerns, and complaints in a professional and empathetic manner
- Process customer orders, returns, exchanges, and refunds as necessary, following company policies
- Assist customers in navigating our website, placing orders, and understanding product features
- Document and track customer interactions, ensuring all information is logged accurately in our system
- Provide product recommendations and upsell additional services or products when appropriate
- Collaborate with other departments to ensure smooth resolution of customer issues and to improve service quality
- Maintain knowledge of company products, services, and policies to provide accurate and helpful information to customers
- Ensure that customer feedback is communicated to relevant teams for continuous improvement
- High school diploma or equivalent (college degree is a plus)
- 1 years of customer service experience, preferably in a call center or customer care setting
- Excellent communication skills (both verbal and written)
- Strong problem-solving abilities and the ability to remain calm under pressure
- Proficiency in Microsoft Office Suite; experience with customer service software or CRM tools is a plus
- Strong attention to detail and accuracy in handling customer information
- Ability to work both independently and as part of a team
- A positive attitude and the ability to build rapport with customers
- Flexibility to work various shifts, including evenings and weekends if needed
- Competitive hourly wage and benefits package
- A collaborative and supportive work environment
- Opportunities for career growth and advancement within the company
- Comprehensive training and ongoing support to help you succeed in your role
- A modern office in Cincinnati with flexible scheduling options
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