What are the responsibilities and job description for the Customer Care Representative position at Bright Bridge Group?
Job Description
Job Description
At Bright Bridge Group, we are dedicated to providing exceptional customer service while fostering a positive, inclusive, and supportive work environment. Our mission is to deliver high-quality solutions and create long-lasting relationships with our customers. We value teamwork, innovation, and a customer-first mindset. Join us, and you'll be part of a forward-thinking company committed to personal and professional growth.
We are looking for a compassionate and solutions-driven Customer Care Representative to join our team. If you’re someone who loves helping others and thrives in a fast-paced, supportive environment, we want to hear from you!
Key Responsibilities :
- Respond to customer inquiries via phone, email, and live chat in a friendly and professional manner.
- Provide accurate product or service information and resolve customer issues efficiently.
- Process orders, returns, exchanges, and refunds in a timely manner.
- Maintain a high level of customer satisfaction by actively listening and addressing concerns.
- Follow up with customers to ensure their issues are resolved to their satisfaction.
- Document customer interactions and update accounts as needed.
- Escalate complex issues to the appropriate team or supervisor when necessary.
- Work collaboratively with other departments to ensure seamless customer experiences.
What We’re Looking For :
What We Offer :
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