Customer Support Representative

At Bright Bridge Group, we are dedicated to providing exceptional customer service while fostering a positive, inclusive, and supportive work environment. Our mission is to deliver high-quality solutions and create long-lasting relationships with our customers. We value teamwork, innovation, and a customer-first mindset. Join us, and you'll be part of a forward-thinking company committed to personal and professional growth.

Are you passionate about delivering exceptional customer service? We are looking for a Customer Support Representative to join our team in Cincinnati, OH! If you are a problem solver with a friendly, helpful attitude and love assisting customers, we’d love to have you on our team.

Key Responsibilities:

• Provide outstanding customer support through phone, email, and live chat, ensuring a positive experience for every customer
• Assist customers with product inquiries, troubleshooting, order processing, and resolving any issues or complaints
• Maintain and update customer records in our database, ensuring accurate and up-to-date information
• Collaborate with other departments to resolve complex customer issues efficiently
• Identify and escalate priority issues to the appropriate team members or management
• Continuously meet or exceed customer satisfaction and performance goals
• Document customer interactions and solutions to improve future service delivery
• Stay up-to-date with product knowledge, policies, and procedures
  
  

Qualifications:

• High school diploma or equivalent (college coursework or degree a plus)
• 1 year of experience in customer service or a customer-facing role
• Strong communication skills, both written and verbal
• Ability to remain calm and professional while handling customer concerns
• Problem-solving skills with a solutions-oriented mindset
• Proficiency with customer service software, CRM tools, and Microsoft Office
• A positive attitude and a passion for helping others
• Ability to work well in a team and independently
  
  

Why Join Us?

• Competitive salary and benefits package
• A positive, collaborative, and supportive work environment
• Opportunities for career growth and development
• Paid training to ensure your success in the role
• Paid time off, health benefits, and other employee perks
• Convenient office location in Cincinnati with easy access to public transportation
  
  

If you're ready to join a team dedicated to providing exceptional customer service and making a difference for our customers, apply today!

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