What are the responsibilities and job description for the Customer Support Representative position at Bright Bridge Group?
Job Description
Job Description
At Bright Bridge Group, we are dedicated to providing exceptional customer service while fostering a positive, inclusive, and supportive work environment. Our mission is to deliver high-quality solutions and create long-lasting relationships with our customers. We value teamwork, innovation, and a customer-first mindset. Join us, and you'll be part of a forward-thinking company committed to personal and professional growth.
We are looking for a passionate Customer Support Representative to join our team and help us deliver an excellent experience for every customer we serve.
As a Customer Support Representative, you will be the front line of communication between our company and our customers. You’ll assist with inquiries, resolve issues, and ensure our customers have a positive experience at every touchpoint. If you are a problem solver, a great communicator, and someone who loves helping others, this is the role for you!
Key Responsibilities :
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide troubleshooting assistance, helping customers navigate product issues or concerns.
- Resolve customer issues efficiently by identifying problems, offering solutions, and following up until satisfaction is achieved.
- Maintain up-to-date knowledge of our products, services, and policies to provide accurate information to customers.
- Track and manage customer interactions in our CRM system, ensuring all issues are documented and follow-up actions are completed.
- Assist with order management, product returns, exchanges, and processing refunds when necessary.
- Identify trends or recurring issues and communicate them to the product or management team to improve processes and customer satisfaction.
- Contribute to the creation of support materials, FAQs, and knowledge base articles for customers and internal teams.
- Actively listen to customer feedback and suggest improvements to enhance the customer experience.
Requirements :
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