What are the responsibilities and job description for the Inbound Customer Service Advisor position at Bright Bridge Group?
At Bright Bridge Group, we are dedicated to providing exceptional customer service while fostering a positive, inclusive, and supportive work environment. Our mission is to deliver high-quality solutions and create long-lasting relationships with our customers. We value teamwork, innovation, and a customer-first mindset. Join us, and you'll be part of a forward-thinking company committed to personal and professional growth.
As a leading company, we are committed to providing the highest quality experience, and we need a dedicated Inbound Customer Service Advisor to help us achieve that. If you are passionate about helping customers, problem-solving, and providing a positive service experience, we want you to be part of our team.
As an Inbound Customer Service Advisor, you will be the first point of contact for customers reaching out to us via phone, email, or live chat. Your primary role will be to assist with customer inquiries, resolve issues, and provide product or service information. You’ll be part of a team that is dedicated to making each customer’s experience seamless and positive.
Responsibilities:
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As a leading company, we are committed to providing the highest quality experience, and we need a dedicated Inbound Customer Service Advisor to help us achieve that. If you are passionate about helping customers, problem-solving, and providing a positive service experience, we want you to be part of our team.
As an Inbound Customer Service Advisor, you will be the first point of contact for customers reaching out to us via phone, email, or live chat. Your primary role will be to assist with customer inquiries, resolve issues, and provide product or service information. You’ll be part of a team that is dedicated to making each customer’s experience seamless and positive.
Responsibilities:
- Handle inbound customer inquiries via phone, email, or live chat in a professional, friendly, and efficient manner
- Resolve customer issues and concerns by providing accurate product/service information and troubleshooting
- Process orders, returns, and exchanges, and assist with billing inquiries
- Maintain a high level of customer satisfaction by offering timely and effective solutions
- Record customer interactions and follow up on open issues or escalations to ensure resolution
- Identify and report recurring issues or trends to help improve processes and customer experience
- Upsell or cross-sell products and services when appropriate, based on customer needs
- Collaborate with other departments to address customer concerns and deliver the best possible service
- Meet individual and team KPIs, including call handling time, resolution rates, and customer satisfaction scores
- 1-2 years of experience in customer service, preferably in an inbound or call center environment
- Excellent verbal and written communication skills
- Strong problem-solving skills with the ability to think on your feet
- Empathetic, patient, and customer-focused attitude
- Ability to multitask and handle a high volume of inquiries in a fast-paced environment
- Basic computer skills, including experience with Microsoft Office Suite
- Competitive salary and performance-based incentives
- Comprehensive training and support to ensure your success
- Opportunities for growth and career development within the company
- A positive and inclusive team environment
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