Demo

Disaster Recovery Specialist

Bright Harbor
Austin, TX Full Time
POSTED ON 4/16/2025
AVAILABLE BEFORE 5/15/2025
Position Overview

Bright Harbor is seeking a full-time Disaster Recovery Specialist in Austin to onboard new clients and manage a portfolio of existing clients as they progress through the disaster recovery process. In this position, you will interact directly with clients via text, phone, and email to ensure they understand the value of Bright Harbor’s services and to guide them through their recovery journey. You will play a central role in executing personalized recovery roadmaps and ensuring clients have the necessary resources to rebuild with confidence.

This is a great role for those who have experience as a CAT Adjuster, Large Loss Adjuster or Disaster Case Manager.

Key Responsibilities

The Disaster Recovery Specialist will onboard new clients and establish strong, trust-based relationships to ensure a smooth and positive introduction to Bright Harbor’s services. This includes guiding clients through onboarding and educating them about our tools and resources so they feel supported from day one.

Once clients are onboarded, you will manage a caseload, serving as their main point of contact during their recovery journey. This involves regular check-ins to address challenges, monitor progress, and provide tailored recommendations based on their unique recovery goals. You will also collaborate with internal specialists to create and execute customized recovery roadmaps, ensuring key milestones are achieved, and clients are connected to the appropriate resources, such as grants, free services, and other recovery tools.

Collaboration is vital in this role. You will work with marketing and product teams to gather client feedback, identify opportunities to enhance the customer experience and refine internal processes. Your insights will help Bright Harbor adapt its services to meet emerging client needs while also contributing to developing scalable tools and resources for future clients.

Qualifications

  • Empathetic and Customer-Oriented: Demonstrated ability to build trust and rapport with clients.
  • Highly Organized and Detail-Oriented: Skilled in managing multiple priorities and maintaining strong follow-through.
  • Exceptional Communication Skills: Proficient in verbal and written communication, with active listening abilities.
  • Problem-Solving Expertise: Ability to assess client needs and recommend effective solutions.
  • Customer Success or Client-Facing Experience: Minimum 2 years in customer success, client management, or related roles.
  • Industry Knowledge: Familiarity with disaster recovery, social services, or related fields is a plus.
  • CRM and Digital Tools: Proficiency with customer relationship management tools to track and support client progress.
  • Start-Up Experience: Experience in an early-stage startup environment is strongly preferred.
  • Self-Starter: Comfortable taking initiative in a fast-paced, dynamic environment.

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Disaster Recovery Specialist?

Sign up to receive alerts about other jobs on the Disaster Recovery Specialist career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$87,199 - $110,919
Income Estimation: 
$112,492 - $138,850
Income Estimation: 
$71,707 - $95,010
Income Estimation: 
$91,832 - $124,033
Income Estimation: 
$91,832 - $124,033
Income Estimation: 
$120,962 - $160,848
Income Estimation: 
$50,931 - $65,180
Income Estimation: 
$116,701 - $167,565
Income Estimation: 
$57,850 - $72,570
Income Estimation: 
$71,707 - $95,010
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Bright Harbor

Bright Harbor
Hired Organization Address Austin, TX Full Time
Position Overview We're looking for an entrepreneurial leader to drive our social media and digital engagement strategy....
Bright Harbor
Hired Organization Address Austin, TX Full Time
At Bright Harbor, we help communities rebuild stronger after disaster strikes. Our platform is redefining disaster recov...
Bright Harbor
Hired Organization Address Austin, TX Full Time
About The Role As Partnership Implementation Manager, you’ll own the critical path between signed partnership and succes...
Bright Harbor
Hired Organization Address Austin, TX Full Time
About Bright Harbor Bright Harbor helps people recover after natural disasters by providing expert guidance and innovati...

Not the job you're looking for? Here are some other Disaster Recovery Specialist jobs in the Austin, TX area that may be a better fit.

Recovery Specialist

Last Resort Recovery, Smithville, TX

AI Assistant is available now!

Feel free to start your new journey!