What are the responsibilities and job description for the Partnership Implementation Manager position at Bright Harbor?
About The Role
As Partnership Implementation Manager, you’ll own the critical path between signed partnership and successful launch. You’ll serve as the primary operational lead for new enterprise and institutional clients, managing timelines, aligning internal teams, and ensuring each implementation hits its goals. You’ll also collaborate closely with Customer Success, Product, and Partnerships to improve our onboarding playbooks and deliver a consistent, high-quality experience for every partner.
This is a mid-level role for someone who thrives at the intersection of operations, client services, and implementation strategy—ideally with prior experience supporting enterprise or public sector customers in a B2B SaaS or services environment.
What You’ll Do
As Partnership Implementation Manager, you’ll own the critical path between signed partnership and successful launch. You’ll serve as the primary operational lead for new enterprise and institutional clients, managing timelines, aligning internal teams, and ensuring each implementation hits its goals. You’ll also collaborate closely with Customer Success, Product, and Partnerships to improve our onboarding playbooks and deliver a consistent, high-quality experience for every partner.
This is a mid-level role for someone who thrives at the intersection of operations, client services, and implementation strategy—ideally with prior experience supporting enterprise or public sector customers in a B2B SaaS or services environment.
What You’ll Do
- Drive Partner Launches: Manage end-to-end onboarding for new partners, from kickoff through go-live. Define milestones, track deliverables, and maintain clear communication across teams.
- Own Implementation Plans: Translate partner agreements into actionable workstreams. Identify key stakeholders, requirements, and success metrics.
- Coordinate Internal Teams: Serve as the connective tissue across Product, Engineering, Customer Success, and Partnerships—ensuring internal alignment on partner needs and timelines.
- Optimize and Standardize: Help improve and scale our onboarding processes and implementation toolkits. Recommend enhancements based on partner feedback and operational insights.
- Monitor and Report Outcomes: Track progress against key onboarding KPIs. Ensure partners are set up for success and positioned for long-term engagement.
- Act as a Trusted Guide: Build strong working relationships with external stakeholders. Proactively surface issues, resolve blockers, and communicate with clarity and care.
- 3–5 years experience in B2B implementation, onboarding, customer success, or operations—ideally with enterprise clients or public sector partners.
- Proven ability to manage complex projects with multiple stakeholders and tight timelines.
- Familiarity with SaaS, service, or platform-based delivery models.
- Strong organizational and project management skills—comfortable using tools like Asana, Notion, or similar.
- Excellent written and verbal communication. Able to translate technical topics into plain language and vice versa.
- A bias for action and a service-oriented mindset. You like getting things over the finish line and helping others succeed.
- Based in (or willing to relocate to) Austin, TX. In-office work environment.
- Experience working in post-disaster, insurance, housing, or civic tech environments.
- Familiarity with government procurement or nonprofit partnerships.
- Spanish fluency or multilingual communication skills.
