VP, Provider Operations

The VP of Provider Operations is responsible for overseeing Bright Horizons' Back-up Care Provider Operations team including provider management, provider support, provider payments, provider setup and provider compliance.

Bright Horizons is trusted by families and employers around the world for high-quality child care and early education, back-up care, and workplace education. We partner with some of the world's best companies to provide services that help employees perform their best and support families to thrive both personally and professionally.

Responsibilities:

• Create provider supply in cooperation with network team, based on forecasted demand.

• Maximize utilization of Bright Horizons owned and controlled capacity by optimizing and expanding Bright Horizons capacity and developing new programs to meet client and customer needs.

• Manage provider relationships and hold providers accountable for backup care performance.

• Manage team responsible for provider payments.

• Responsible for participating in the design and delivery of technology solutions to increase automated fulfillment, provider interactions, communications and support.

• Establish and achieve performance targets for quality, capacity, and efficiency.

• Develop tools and processes to ensure the highest quality of care across all providers in the network - monitoring, reporting, training, and incentives.

• Drive standardization and consistency across all components of provider operations.

• Deliver solutions for all ages and stages - infant, toddler, preschool, school-age, elder care and peak days.

• Establish short and long-term strategies that drive operational delivery that is scalable and supports the ongoing growth of the backup care business.

• Work collaboratively with network strategic partnerships and the program team to solve capacity needs in all markets.

• Negotiate provider contracts that allow Bright Horizons to deliver high quality care at an exceptional value to our clients and customers.

Minimum Qualifications:

• 10 years of experience in a direct management/supervisory role is required

• 5 years managing internal and external relationships

• Experience managing a departmental budget

• A bachelor's degree or 5 years of additional experience may be considered in lieu of a degree

Preferred Qualifications:

• Proven negotiation skills

• Must be analytical and be able work in a fast-paced environment and handle multiple projects simultaneously

Salary and Other Compensation Disclosures:

The annual starting salary for this position is between $160,000 - $200,000 annually. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

This position is also eligible for a Bonus plan and Long-term Incentive compensation awards.

Benefits:

Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical, dental, and vision insurance

• 401(k) retirement plan

• Life insurance

• Long-term and short-term disability insurance

Deadline to Apply Information:

This posting is anticipated to remain open until 2/14/25.