What are the responsibilities and job description for the Front Desk Agent position at Bright Hospitality services?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
Duties
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage the front desk operations, including check-in and check-out procedures.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Maintain accurate records of guest information and reservations using hotel management software.
- Process payments and ensure all transactions are completed accurately.
- Conduct night audits as required, ensuring all financial transactions are balanced at the end of each day.
- Answer phone calls using proper phone etiquette, directing calls to appropriate departments as needed.
- Assist with administrative tasks such as filing, data entry, and maintaining cleanliness of the front desk area.
- Collaborate with other hotel departments to enhance guest experiences and resolve issues efficiently.
- Provide information about local attractions, dining options, and hotel services to guests.
Experience
- Previous experience in guest services or front desk operations is preferred.
- Strong customer service skills with a focus on hospitality excellence.
- Proficiency in using phone systems and hotel management software is beneficial.
- Bilingual or multilingual candidates are highly desirable to cater to diverse clientele.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while developing your skills in the hospitality industry!
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Schedule:
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $16 - $18
