What are the responsibilities and job description for the ServiceNow Project Manager / Release Manager position at Bright Mind Solutions LLC?
Job Description
Job Description
Notes :
Semi-local and locals are always preferred first (nearby states, neighboring states, nearby cities)
Locals are preferred - Proof of location is required to submit for Locals. No Utility or Wifi Bills. DL is required or a real time picture of mailing address on mail. No digital bill printed! Real time proof or I will pass.
MUST HAVE ServiceNow Project implementation experience and no Developers.
Work Authorization :
No OPT, CPT, H4, L2, and no dependent or spousal visa of any kind
USC, GC, GC-EAD is acceptable
Must show proof of GC-EAD
Position : ServiceNow Project Manager / Release Manager
Location : Cary, NC
Length : Long-term
Shift : Hybrid Onsite 3-4 days Onsite a week MANDATORY
Job Description : Responsibilities
Manage Service Delivery for Quote / Proposal Management Application (ServiceNow) as a proxy Product Owner / Application Manager.
Review upcoming business change requests with multiple businesses.
Document details of IT changes that will be occurring for the product.
Coordinate and resolve gaps in information and prioritize the execution of changes along with the Business.
Organize changes in sprints with the implementing teams.
Proactive Communication of timelines of changes and upcoming releases.
Manage the timely delivery of work with multiple teams.
Identify and escalate Risk / delays proactively.
Make sure all agreed documentation and sign offs are captured as per internal IT process.
Coordinate Release management, test management, and change management in Azure DevOps.
Manage Upgrade (Test / validation) of the application to next version of Service Now
Provide daily operational support to the Product Owner.
Desired Skills
Experience managing medium to large sized projects in Agile or Hybrid way.
Working experience in a large multinational, geographically diverse environment.
Experience with ServiceNow based application development.
Excellent communication skills, both written and verbal.
Ability to establish and maintain strong relationships.
Problem solving and root cause identification skills.
Must be a team player and able to work collaboratively with and through others.
Education
Bachelor's degree in science, Business or related disciplines or equivalent work experience
If you are interested or have any references please share resume at mukul@brightmindsol.com.
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