What are the responsibilities and job description for the IT Helpdesk Technician position at Bright Star Schools?
Job Opening: IT Helpdesk Technician
Reports To: IT Director & Vice President of IT
Status: Non-Exempt, Full Time
Purpose of Position:
Provides site-based IT support associated with the installation, development, configuration, and maintenance of applications under the guidelines established by the Information Technology Department and performs troubleshooting of software, hardware, and peripheral equipment.
Essential Functions (include but are not limited to the following):
- Screen, diagnose, resolves and refer internal inquiries and work requests as they relate to the maintenance of applications, laptops/Chromebooks, and various office hardware.
- Monitor security, report and correct viral and malware intrusions.
- Work with end users for problem diagnosis, reporting using help desk software.
- Conduct individual training on new system components, enhancements or capabilities.
- Install and configure computer hardware and software including new systems and system upgrades.
- Document resolutions in the help desk ticketing system for internal reporting and end user closure.
- Ensures that equipment and software are current, which includes installing and verifying patches and updates.
- Create, maintain, update inventory database.
- Serves as site liaison for the purpose of coordinating activities, exchanging information, and resolving issues and concerns.
- Collaborates with their team (and other department teams) to assess and derive solutions.
- Uphold the IT department’s mission and standards when providing support.
Any other duties as assigned.
Position Qualifications:
-
1 or more years of experience with each of the following:
- Installation and maintenance of Windows/Mac/Chrome OS environment
- Google Workspace: management of user, groups, apps & extensions, and security policies (preferred)
- Networking: understanding of TCP/IP standards, security, and best practices
- Creative problem solver with demonstrated ability to employ proven troubleshooting skills
- Outgoing customer friendly personality, positive attitude, responsive, and accountable
- Ability to learn quickly and apply patience to teach end users, strong communication skills
- Experience in providing technology support for end user communities greater than 50 people with diverse technology comprehension levels
- Experience with network monitoring/troubleshooting tools (Wireshark, remote desktop, etc.)
- Experienced working with a help desk ticketing system
- Ability to support an inclusive, positive and high performing culture
- Ability to take ownership in the day-to-day and overall success of the organization
- Ability to think critically, use sound judgment and problem solve
- Ability to work independently and proactively and to seek support and guidance when appropriate
- Ability to deliver results on time
- Excellent oral and written communication skills
Experience:
- BS / BA in a technical discipline (preferred but not required)
- At least 1 or more years of experience in area of responsibility
- Experience or commitment to working on a team as well as working across teams
- Bilingual Spanish/English a plus
Pay:
Hourly Rate: Depends on experience, starts at $23
Status: Full Time
Start Date: July 1st, 2024
Location: Travel between sites in Los Angeles & San Fernando Valley, CA
Benefits: Health, dental, vision, life insurance, personal time off (PTO), 403b Sponsored Plan, Disability Insurance, Paid Holidays.
Salary : $23
