Campus Operations Associate

Who We Are: BrightBee is an educational technology startup revolutionizing how K-12 schools recruit and engage with support staff. Our mission is to create a future where schools thrive and workers have the support they need to prosper and grow.  We believe in unlocking the potential of every school team member, no matter where they started their career journey. 

How BrightBee Works: You’ll be an essential part of our dynamic workforce as an independent contractor, ready to respond and commute to on-site work opportunities at nearby K-12 schools and nonprofits via the BrightBee app. You’ll be able to pick which work assignments match your experience, preferences, and schedule and will never have to take on an assignment that you don’t feel is a fit for you.

Role Mission

The Campus Operations Associate ensures timely resolution of disruptions to the learning environment and oversees the management, tracking, and organization of school resources and supplies, including technology, while also coordinating safe and efficient events for staff, students, and families. Additionally, they lead efforts in reception standards, campus Emergency Response and Crisis Management (ERCM) compliance and safety, as well as co-lead initiatives to maintain a 95% Average Daily Attendance (ADA) and achieve 100% enrollment by the October Count.

 In this role,  you will be expected to work with…

Attendance & Enrollment

• Co-lead attendance strategy and outcomes to drive 95% daily attendance
• Serve as Tier 1 attendance support 
• Effectively track attendance in IC to ensure compliance with DPS and Safety standards
• Co-lead attendance strategy and outcomes to drive 100% enrollment by Oct Count
• Participate in Student Recruitment Activity
• Serve as a family engagement liaison

 Communication:

• Communicate effectively with students, families, and colleagues across a wide range of school-based scenarios.
• Respond to family concerns promptly, professionally, and effectively.
• Manage phones (answer calls, redirect calls, take messages, place calls, and create school announcements).
• Support in the writing and editing of letters, promotional materials (e.g. brochures, newsletters), and family communications.
• Live the RMP values in all interactions with students, staff, families and guests who enter our building.

Technology Systems:

• Manage the collection and maintenance of all required student and staff devices
• Effectively track damages and repair tickets
• Process repair into the tech portal
• Provide onsite technical support for tier 1 tech issues
• Maintain knowledge and skills proficiency within Infinite Campus and other front office technologies through various learning opportunities. 

Project Management:

• Serves as a campus ambassador through professional and knowledgeable communication.  
• Manages preparations and provides support for campus events and visitors
• Ensures facility coordination with campus facilities and shared campus partners
• Safety & Compliance are always at the foundation of any planning and are given the highest priority for events and logistics. 
• Owns Event logistics and execution

Fiscal Oversight:

• Manage  campus supplies and ordering process in coordination with the APO
• Track expenditures against the monthly budget to ensure appropriate spending within available resources.
• Establish campus structures for requesting & distributing resources with clear expectations for order deadlines and delivery time.
• Establish campus sales structures (uniforms, supplies, etc.) that promote efficiency, utilize appropriate cash management practices, and maintain appropriate inventory.
• Ensure fiscal responsibility 

    Campus/Network Support:

• Track and submit Free & Reduced Lunch applications for all families
• Schedule any changes to lunch needs (field trips, etc.) with the cafeteria staff
• Secure cost-effective snacks to support the campus snack schedule, as applicable
• Facilitates transportation, water, and food needs for off-site student & staff events, including booking buses and sack lunches
• Tracks facilities and facilities service needs of the school, makes appropriate requests, and works with the manager to ensure issues are resolved
• Any other duties as assigned

Required Qualifications

• Fluent in oral and written English and Spanish (required).
• Demonstrates capacity to problem-solve, manage logistics, and coordinate details in a fast-paced environment 
• Demonstrates exceptional communication skills and the ability to manage multiple responsibilities, high-stakes relationships, and engagements simultaneously, with a high degree of personal accountability and professionalism.
• Is passionate about educational equity and dedicated to academic success for all students.
• Is committed to constant growth and reflection through regular coaching and professional development.

Preferred Qualifications

• Bachelor’s degree (preferred).
• Proficiency in using basic business software, Google Suite (required), and student information systems, including Infinite Campus (strongly preferred).   
• Possesses in-depth knowledge of registration and student file requirements, policies, and procedures, including origination and compilation of student records, campus course/activity schedules, and matriculation and graduation requirements. (strongly preferred)

BrightBee provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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