Office Associate

Who We Are: BrightBee is an educational technology startup revolutionizing how K-12 schools recruit and engage with support staff. Our mission is to create a future where schools thrive and workers have the support they need to prosper and grow.  We believe in unlocking the potential of every school team member, no matter where they started their career journey. 

How BrightBee Works: You’ll be an essential part of our dynamic workforce as an independent contractor, ready to respond and commute to on-site work opportunities at nearby K-12 schools and nonprofits via the BrightBee app. You’ll be able to pick which work assignments match your experience, preferences, and schedule and will never have to take on an assignment that you don’t feel is a fit for you.

Role Mission

BrightBee is looking to hire Office Associates with administrative experience working in an education or similar environment. The Office Associate is the face of our school to our scholars, families, and visitors. They are a vital campus leader in many of the school's operational aspects, including family communication, attendance tracking, scheduling, reporting of grades, school events, and student enrollment. The Office Associate is a consummate professional in a fast-paced school environment with a strong disposition toward customer service and meticulous tracking of the data and artifacts that drive a positive school experience for our scholars. 

 In this role,  you will be expected to work with…

Attendance & Enrollment

• Co-lead attendance strategy and outcomes to drive 95% daily attendance
• Serve as Tier 1 attendance support 
• Effectively track attendance in IC to ensure compliance with DPS and Safety standards
• Co-lead attendance strategy and outcomes to drive 100% enrollment by Oct Count
• Participate in Student Recruitment Activity
• Serve as a family engagement liaison

 Communication:

• Communicate effectively with students, families, and colleagues across a wide range of school-based scenarios.
• Respond to family concerns promptly, professionally, and effectively.
• Manage phones (answer calls, redirect calls, take messages, place calls, and create school announcements).
• Support the writing and editing of letters, promotional materials (e.g., brochures, newsletters), and family communications.

Technology Systems:

• Manage the collection and maintenance of all required student data and ensure that it is up-to-date and always accurate within our student information system of record (Infinite Campus). This includes period-level attendance data.
• Effectively track students and prospective students from the SchoolChoice process through enrollment to maximize school enrollment counts.
• Process student applications into data management systems.
• Through various learning opportunities, maintain knowledge and skills proficiency within Infinite Campus and other front office technologies. 

Scheduling:

• Develop a Master Schedule in collaboration with the Principal
• Create student schedules
• Manage Schedule request process and schedule changes
• Ensure student schedules achieve the completion of required coursework
• Work with the Central Office Student Information Systems (SIS) team to ensure that all classes are coded and weighted properly in our student information system of record (Infinite Campus).

    Campus/Network Support:

• Provide front desk coverage, phone support, and interpretation support for families and staff.
• Assist with student recruitment.
• Prepare academic information and enrollment packets and refer inquiries to the appropriate personnel and/or campus.
• Manage all responsibilities and tasks as required by the district, including October Count.
• Set processes and procedures to help manage school-wide daily systems (student attendance and behavior systems); hold staff accountable to these systems
• Ensure that student records are complete and conform to state standards and procedures, protecting the confidentiality of student information
• Send letters to Child Support Agencies for parents and legal representatives
• Any other duties as assigned

Qualifications

• Fluent in oral and written English and Spanish (required).
• Demonstrates capacity to problem-solve, manage logistics, and coordinate details in a fast-paced environment that directly supports RMP
• Demonstrates exceptional communication skills and the ability to manage multiple responsibilities, high-stakes relationships, and engagements simultaneously, with a high degree of personal accountability and professionalism.
• Is passionate about educational equity and dedicated to academic success for all students.
• Is committed to constant growth and reflection through regular coaching and professional development.

Preferred Qualifications

• Bachelor’s degree (preferred).
• Proficiency in using basic business software, Google Suite (required), and student information systems, including Infinite Campus (strongly preferred).   
• Possesses in-depth knowledge of registration and student file requirements, policies, and procedures, including origination and compilation of student records, campus course/activity schedules, and matriculation and graduation requirements. (strongly preferred)

BrightBee provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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