Operations Manager

Who We Are: BrightBee is an educational technology startup revolutionizing how K-12 schools recruit and engage with support staff. Our mission is to create a future where schools thrive and workers have the support they need to prosper and grow.  We believe in unlocking the potential of every school team member, no matter where they started their career journey.

The Opportunity: BrightBee has an amazing pool of temporary workers who are dedicated to helping K-12 students and schools, which we call Bees.  We love our Bees and spend a lot of time and energy making sure they are well supported as they take short-term work assignments at schools and local nonprofits.  Our newest Operations Manager will be part of the BrightBee team that runs the day-to-day operations of worker placements. This role will focus primarily on providing customer support to school leaders and BrightBee independent contractors as well as optimizing our overall match rate.

Location: This role is fully remote, but you will be required to do site visits to our Charleston partner locations occasionally.  

Some of Your Key Responsibilities Will Include:

• Supporting daily scheduling, assignments, and logistics for our second shift (preferably from 11:00am - 7:00 ET)

• Communicating with school administrators and Bees to troubleshoot any problems and ensure that their needs are being met.

• Developing and implementing engagement strategies for both site partners and Bees to maintain high levels of satisfaction and retention.

• Working with the BrightBee product and engineering team to support continuous improvement of the software platform schools and Bees use to match assignments.

• Providing internal administrative and clerical support for the BrightBee team.

• Other duties as assigned.

What You Bring To The Table:

• Education: A bachelor’s degree or equivalent experience.

• Experience: At least 1 year of experience working in an administrative or office job is required, managing fast-paced and/or complex tasks. Some experience with customer support and scheduling is preferred.

• Communication Skills: Excellent verbal and written communication skills to effectively interact with teachers, students, and school staff.

• Adaptability: Ability to quickly pivot from one task to another without missing a beat.

• Reliability: Dependability and punctuality are vital for fulfilling on-demand job opportunities efficiently.

• Passion for Education: A genuine enthusiasm for supporting student learning and promoting academic success.

Compensation

• Competitive cash compensation ranging from $55,000 to $60,000 per year

• Comprehensive health, vision, dental, and other insurance benefits

• Unlimited vacation policy

• Remote work

• Opportunity to make a significant impact in the education sector

As an early member of our team, you will have the opportunity to get in on the ground level with many pathways to roles of added responsibility beyond providing on-site support to schools.

BrightBee provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Salary : $55,000 - $60,000