What are the responsibilities and job description for the Customer Fulfillment Associate position at BrightFarms Inc?
BrightFarms is The Place to Grow!
At BrightFarms, we’re on a mission to revolutionize the way leafy greens are grown. But we don’t just want to grow great tasting greens, we want them to do good as well: for the planet, for the health of people, and for the well-being of our employees. We give BrightFarmers the tools, training, support, and opportunities they need to do better for themselves and the world every day. Because when you do good for your people, they do good for the world.
BrightFarms is a national leader in the booming indoor farming industry, transforming how produce is grown and delivered with its expanding network of eight high-tech, sustainable hydroponic farms. From seed to leaf we grow lettuce smarter, with less space, no pesticides and protected inside, so it’s better for the planet and way better for humans. BrightFarms' fresh lettuce options, from classic greens to crunchy mixes and salad kits, are available in more than 4,500 retail stores across the East Coast, Midwest, and South.
Specifically, you will:
- Daily Collaboration with Harvest/Pack team on product availability
- Align with Sales Executive and Demand and Supply Manger on cross supply
- Fulfilment Ownership including product allocation and tracking
- Facilitate customer reconciliation programs
- Support proper shipping documents for order including but not limited to BOLs and pack slips
- Data entry of daily customer orders and booking PO appointments
- Own and Maintain Purchase Order Tracker
- Communicate Change Order Requests for approvals and fulfillment
- Complete Customer Invoices
- NetSuite
- Customer Portals, I-trade, SPS, Nova, Burris
- New Customer/Item setup
- Logistics requests
The ideal candidate:
- High school or equivalent
- Experience with NetSuite a plus
- Experience with Customer Fulfillment Programs (I trade, Food Link, Manhattan) a plus
Preferred qualifications:
- Strong attention to detail, accurate data entry, organization, and time management
- Ability to work collaboratively with all levels of employees and management
- Proficiency with MS office products including Excel, Outlook, and Word
- Must be able to meet deadlines
- Positive attitude and solid work ethic
- Travel 10% to 15% annually
BrightFarms is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
