What are the responsibilities and job description for the Customer Success Manager position at Brightflag?
The Opportunity
Brightflag is the fastest growing company in the legal tech space and the #1 rated enterprise legal management product on G2. We're bringing a trailblazing product, which is truly differentiated, to a fast growing market. And we are continuing to invest heavily in product and customer success. This means that our customer success teams support our customers to deliver significant business impact from our solution. We help legal functions transform and partner with customers to create genuine value for their businesses. Sound like a fit for you?
We are seeking a highly motivated Customer Success Manager with extensive experience in managing high-touch relationships with global enterprise customers. The ideal candidate will have a proven track record in building relationships with multiple stakeholders, confidently articulating value, and managing a strategic book of business of high-ARR customers. You will be responsible for delivering value to customers across a diverse set of industries, with the ultimate goal of ensuring that they will renew. You will join an experienced team of CSMs, dedicated to understanding customer needs and driving the successful adoption of our solutions.
What You Will Be Doing
- Establish trusted advisor relationships with customer executive sponsors to ensure that all activities are closely aligned with the customer's business objectives, allowing them to maximize the value they realize from Brightflag's solutions.
- Track progress toward customer goals during regular meetings.
- Be a Brightflag product expert and provide product-oriented recommendations to customers to help drive their desired outcomes.
- Deliver Executive Business Reviews (EBRs) focused on key data insights and proactive recommendations designed to help customers realize more value.
- Identify blockers to client success and develop mitigation strategies through internal and external collaboration
- Continuously articulate and reinforce the value customers are obtaining from Brightflag's solutions.
- Address customer inquiries quickly and manage all requests through to completion while setting clear timelines and expectations
- Conduct regular health checks to identify risks early and determine mitigation strategies
- Understand and track customer product feedback, and provide regular input to the Product team
Skills & Experience
The following are a bonus!
Life @ Brightflag
We're growing fast and so is the experience we can offer you :
We are a diverse and inclusive bunch of people. We welcome diverse perspectives and people who make every day count and strive for constant improvement. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
Location & Eligibility
Your time is valuable. To help with your application, we advise that regrettably we cannot offer work permit sponsorship / self sponsorship for this role.
About Brightflag
Hello, we're Brightflag - one of the fastest-growing tech startups in the legal world! We're on a mission to transform legal operations. Our patented AI-powered software combined with a best-in-class Customer Success team empowers corporate legal teams to do better, no matter the starting point. Our SaaS platform was the first to apply artificial intelligence and machine learning to legal operations management and has invested more than 100,000 hours in its development. Using Brightflag, corporate legal teams achieve visibility into their operations, streamline internal workflows, and engage with outside counsel more efficiently. You can learn more about Brightflag here.
