What are the responsibilities and job description for the Revenue Operations Associate, Customer Success position at Brightflag?
The Opportunity
Brightflag is experiencing rapid growth, expanding our customer base and evolving our high-performing Customer Success organization to deliver even greater impact. As we scale, we remain committed to providing world-class customer experiences.
We're looking for a forward-thinking, tech-savvy problem solver to join our Revenue Operations team as a Revenue Operations Associate, Customer Success (CS). In this role, you'll have an immediate impact by optimizing technology, automating processes, and improving reporting to make our CS team more efficient and effective. This is a high-impact role offering you the opportunity to drive meaningful change, develop scalable processes, and enhance the overall customer experience. If you're passionate about scaling operations, reducing inefficiencies and using data to drive better decisions, this is the role for you!
You'll work cross-functionally to drive key initiatives that support revenue growth and ensure the Customer Success team is equipped with the right tools, processes, and insights to succeed. You will report to the Director, Revenue Operations and work closely with Customer Success leadership, including directors, managers, and team leads.
What You Will Be Doing
- Identify and implement high-impact workflow improvements, including automation, that free up Customer Success Managers and managers for more strategic customer engagement
- Manage and optimize key CS programs including onboarding, internal Executive Business Reviews, call reviews, and ongoing training and development schedules
- Own Customer Success reporting and analytics, resource / headcount forecasts, and compensation plan administration
- Support key operating cadences, such as OKRs, ensuring alignment between CS strategy and execution, and the CS management operational cadence
- Improve the use of CS tooling to minimize manual work and enhance scalability, including leading trainings
- Own quality, cleanliness, and completeness of customer data to enable segmentation and targeted outreach
- Ensure Salesforce (SFDC) data integrity for accurate reporting and forecasting.
In the first 30 days, you will :
By the end of the first 90 days, you will :
Skills & Experience
To be successful in the role, you need :
The following is a bonus!
Life @ Brightflag
We're growing fast and so is the experience we can offer you :
We are a diverse and inclusive bunch of people. We welcome diverse perspectives and people who make every day count and strive for constant improvement. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
Location & Eligibility
This role follows a hybrid work schedule, requiring employees to be in the New York office two-three days per week.
Your time is valuable. To help with your application, we regret that we cannot offer work permit sponsorship / self-sponsorship for this role.
About Brightflag
Hello, We're Brightflag - one of the fastest-growing tech startups in the legal world - we're on a mission to transform legal operations. Our patented AI-powered software combined with a best-in-class Customer Success team empowers corporate legal teams to do better, no matter the starting point. Our SaaS platform was the first to apply artificial intelligence and machine learning to legal operations management and has invested more than 100,000 hours in its development. Using Brightflag, corporate legal teams achieve visibility into their operations, streamline internal workflows, and engage with outside counsel more efficiently. You can learn more about Brightflag Here.
Salary : $80,000 - $100,000
