Customer Service Manager - CO

Brightland Homes, LTD. is currently seeking a Customer Service Manager for Colorado to maintain quality assurance and provide timely, professional warranty service to homeowners after closing.

At Brightland Homes, LTD. we pride ourselves on our culture and our ability to make our company a place that employees enjoy coming to work each day. We believe hard work is important but we also know that balance is essential. We encourage employees in becoming their best, both personally and professionally. Everything we produce is a result of the hard work and talent of our team members. We believe that when good ideas are shared, even better things can happen.

The salary range for this position is $45,000 to $75,000 per year, includes company paid life insurance, voluntary medical, dental, vision, disability and supplemental insurance plans, paid time off, and 401(k) with match

The Company offers numerous options to help its employees achieve their financial, professional, and wellness goals including:

• Medical, dental, and vision insurance options
• Paid time off
• Company provided life insurance policy
• 401(k) plan and match
• Gym membership reimbursement
• Career development and opportunities for advancement
• Charitable activities and more

Visit our website to learn more about the great things employment with Brightland Homes has to offer: http://www.brightlandhomes.com/about-brightland-homes/careers/

General Duties and Responsibilities:

• Receive and confirm receipt of homeowners requests
• Make initial contact with homeowners and schedule inspection appointments
• Evaluate homeowners repair issues to determine if they are warrantable items; communicate effectively if they are not warrantable items
• Develop and maintain good rapport with contractors and ensure quality work
• Deal with the customer and subcontractors on a daily basis to ensure that the customers concerns are addressed in a timely and professional manner
• Schedule and supervise trade partner repairs in homes after delivery to homeowner
• Assess routine warranty claims and follow through to completion all service requests by established deadlines
• Provide accurate and timely information to Area Manager/Warranty Coordinator on progress and scopes of work
• Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service
• Evaluate trade partner and product performance; provide ongoing information to Area Manager as it relates to quality of workmanship and materials
• Work with Area Manager on special projects as needed
• Participate in and attend department meetings
• Keep accurate service request logs and documentation of all work performed

Qualifications:

• High school diploma or equivalent
• Customer service oriented
• Strong organizational and time-management skills; able to multi-task
• Positive attitude
• Good scheduling and follow up techniques
• Intermediate to advanced PC and Microsoft Office product skills
• Excellent verbal and written communication skills
• Possess professional attitude to represent company in a positive manner
• Exemplary record of attendance and punctuality
• Valid Drivers License and proof of state required auto liability insurance

At Brightland Homes, LTD. employment opportunity is based upon personal capabilities and qualifications without regard to race, creed, color, religion, sex, age, ancestry, national origin, disability, veteran status, pregnancy, genetic information, sexual orientation, gender identity, or any other protected characteristic as established by law.

If you require a reasonable accommodation to apply for this position please contact Brightland Homes' corporate offices at 972-383-4300.