General Manager - Orlando Station

Company:
At Brightline, we’re redefining travel with a commitment to convenience, sustainability, and hospitality. As the only privately funded high-speed rail service in the country, we create meaningful connections and exceptional experiences every day. If you’re forward-thinking, innovative, and ready to shape the future of travel, join our journey.

Your Purpose:
As the Station General Manager for Brightline’s Orlando International Airport station, you will lead operations for one of our flagship locations. With a focus on financial performance, operational excellence, guest and team satisfaction, you will inspire a culture of hospitality and collaboration while managing the station’s complex and dynamic environment.

Your Role:

• Inspire and Lead: Foster a guest-first culture by aligning teammates with Brightline’s vision, mission, and values. Lead by example to create an engaged and high-performing team.
• Operational Excellence: Oversee all aspects of station operations, including food and beverage, retail, baggage handling, parking, cleanliness, and the maintenance of station facilities. Ensure the station remains in top condition, with preventative maintenance and timely repairs. Manage adherence to all contracts, licenses, and permits.
• Team Leadership: Mentor, develop, and inspire teammates to achieve their full potential. Lead daily briefings, establish communication cadences, and reinforce Brightline’s culture and values.
• Guest Satisfaction: Champion a culture of service excellence by continuously monitoring guest feedback, analyzing satisfaction metrics, and implementing strategic initiatives to exceed expectations and enhance loyalty.
• Guest Recovery: Address and resolve guest complaints promptly and effectively, ensuring a positive recovery experience. Proactively prevent escalations and identify opportunities for improvement.
• Financial Stewardship: Manage budgets, control costs, and analyze performance metrics. Develop and implement strategies to achieve and exceed revenue goals, profitability and operational efficiency.
• Safety and Security: Maintain the highest standards of safety and security for guests and teammates. Ensure compliance with all health, safety, and regulatory standards, and serve as a vigilant steward of Brightline’s commitment to a safe operating environment.
• Food and Beverage Operations: Supervise the station's food and beverage program, ensuring seamless service, quality control, and profitability. Drive innovation and excellence in offerings to enhance the guest experience.
• Nurture Relationships with Stakeholders: Build and maintain a strong partnership with the Greater Orlando Aviation Authority (GOAA). Act as a key liaison to ensure seamless integration of station operations with airport policies and procedures.
• Standard Operating Procedures (SOPs): Ensure strict adherence to all SOPs, policies, and procedures. Regularly review, refine, and fine-tune them to ensure operational efficiency, compliance, and alignment with Brightline's strategic goals.
• Collaboration: Partner with Rail Operations, contractors, and vendors to optimize station performance. Partner with Sales and Marketing Team for branding, events, promotions, site inspection and more. Partner with IT for a state-of-the-art digital experience for guests and teammates. Ensure a seamless guest and teammate experience through cross-functional collaboration.
• Innovation: Continuously seek creative solutions to enhance operational efficiency, guest satisfaction, and team engagement.

Your Qualifications:

• Minimum of 5 years of professional leadership experience in a fast-paced, multi-functional hospitality or guest service environment required.
• Adaptability to 24/7 operational demands and working varied hours including weekends and holidays required.
• Proven expertise in guest management, food and beverage operations, and process optimization required.
• Demonstrated financial acumen and experience managing operational metrics required.
• Familiarity with developing policies, resolving conflicts, and improving operational performance required. 
• Strong leadership and delegation skills with the ability to motivate cross-functional teams required. 
• Excellent communication and interpersonal skills for engaging with guests, teammates, and stakeholders required. 
• Proficiency in Microsoft Office, including Excel, Word, and PowerPoint required. 
• Knowledge of health regulations and safety standards is a plus.
• Bachelor’s degree is preferred.

Why Join Brightline?
Join a pioneering organization that’s transforming travel in America. We offer a competitive compensation package, professional growth opportunities, and the chance to be part of something extraordinary.

Combine your experience, innovation, and entrepreneurial spirit by joining our growing team in Florida. Brightline is pleased to offer a competitive compensation and benefits package, and the opportunity to make a difference while making history as the only privately-funded rapid rail service in the country.  

Brightline Management, LLC is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Brightline Management, LLC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.