Control Center Operator

At Brightline, we believe in creating meaningful connections through exceptional travel experiences. We are here to Challenge the Transportation Status Quo and Reimagine what it means to Travel by Train in America. We are on a mission to encourage America to Go Car Free. Carefree.

Job Summary

We are looking for an Operations Center Controller who’s as passionate about both operations performance and hospitality as we are. This role communicates transportation plan updates to Train Dispatchers, coordinates communication between train crews, stations, ground transportation, and guest service, and provides timely and meaningful updates to passenger and teammate information systems. The Operations Center is the heart of Brightline, receiving and sending information to and from every area of the company. You will help keep that flow moving 24 hours per day.

We are here to challenge the transportation status quo and reimagine what it means to travel by train in America.

Combine your experience, innovation, and entrepreneurial spirit by joining our growing team in South Florida. Brightline is pleased to offer a competitive compensation and benefits package, and the opportunity to make a difference while making history as the only privately funded express train service in the country.

At Brightline, we believe in creating meaningful connections through exceptional travel experiences. We operate at the intersection of hospitality and transportation and we are on a mission to encourage America to Go Car Free. Carefree. Brightline owns and operates an express passenger rail system connecting major population centers in Florida, with plans to expand operations further in Florida, Los Angeles, Las Vegas and elsewhere in North America. We are the first new major private passenger intercity railroad in the United States in over a century, and we believe our business represents a scalable model for twenty-first century passenger travel in North America.

We’re looking for an Operations Center Controller who’s as passionate about both operations performance and hospitality as we are. This role communicates transportation plan updates to Train Dispatchers, coordinates communication between train crews, stations, ground transportation, and guest service, and provides timely and meaningful updates to passenger and teammate information systems. The Operations Center is the heart of Brightline, receiving and sending information to and from every area of the company. You will help keep that flow moving 24 hours per day.

The Operations Center stands at the core of Brightline operations, communicating service changes with train dispatchers, station teammates, and others within the organization, updating passenger information systems, alerting operations leaders to escalated circumstances, and bridging departmental divides to keep the operation running smoothly.

Essential Functions

• Monitor real-time train operations on dispatch screens, radio channels, and via GPS.
• Communicate by telephone with the Dispatch Center to gather information and anticipate any impacts to train service.
• Execute communication protocols to notify Brightline departments of service interruptions.
• Operate software interfaces to update passenger and teammate information systems.
• Prepare delay, cancellation and impact reports and service status briefings.
• Participate in routine operating department conference calls.
• Anticipate impacts to train service and develop efficient recommendations for recovery.
• Communicate essential information to field managers and senior leaders during service interruptions and accidents/incidents.
• Participate in drills and emergency simulations.
• Maintain incident and injury logs.
• Prepare nightly reports and assist with sending internal employee communications.
• Monitor and review all Brightline communication channels, including our company intranet, bConnected, during work hours to ensure all company and department communications and notifications are promptly reviewed
• We are a new business model – agile and evolving. This job description isn’t meant to be a complete list of your qualifications or all the things you’ll do.
  
  
  

Qualifications

• Basic Excel, Word, and e-mail skills.
• Fluent in technical English language.
• Experience in a job working nights, weekends, and holidays.
• 2 years’ experience in dispatching or operations control center environment.
• You enjoy being at the center of the action.
• You are comfortable working 12-hour shifts.
• You are comfortable working nights, weekends, and holidays as required by your schedule.
• You are comfortable working alone in an indoor, isolated environment.
• You communicate efficiently and effectively.
• You handle challenging situations with tact and diplomacy.
• You maintain accurate documentation.
• You remain calm and professional when dealing with difficult situations.
• You provide responsive follow-up communication.
• You follow protocols but are comfortable deviating appropriately when circumstances change.
• You are accountable for your actions and expect accountability from others.
  
  
  

NOTE: JOB DESCRIPTION IS SUBJECT TO CHANGE BASED ON BUSINESS NECESSITY. Brightline Management, LLC is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Brightline Management, LLC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.