What are the responsibilities and job description for the Device Test Engineer position at Brighton Solutions, Inc?
Device Test Engineer
Responsibilities
- Diagnose, troubleshoot, and identify solutions to software and hardware issues for voice and data services
- Ask customers targeted questions to quickly understand the root of the problem
- Talk customers through a series of actions, either via phone, email or chat, until they have solved a technical issue
- Provide prompt and accurate feedback to customers
- Prioritize and manage several open issues at one time
- Document technical knowledge in the form of notes and manuals
- Conduct product validation of products
Key skills
- Strong Android debugging skills, including usage of ADB
- Strong device debugging skills, including the usage of QXDM
- Strong LTE technical skills
- Communication and interpersonal skills
- Aptitude for understanding how wireless technology products and solutions can be applied to a customer base.
- Ensure customers using products have quick resolution to recurring hardware and software issues.
- Escalate issues to management that need executive attention
Travel is expected to be around 10%
