What are the responsibilities and job description for the Insurance Customer Service Associate position at Brighton Solutions, Inc?
Brighton Solutions is a Schaumburg-based leader in engineering, technical and professional staffing. We are currently conducting a search for an insurance brokerage seeking to add a client facing Customer Service Associate with P&C certifications, to the team.
Full job description
We are searching for a detail-oriented and personable insurance assistant. Your main responsibility will be supporting our agents by helping customers, taking phone calls, checking emails, calling late payments, collecting information, answering questions and directing customer inquiries to the appropriate person. Job seekers should be organized professionals who bring positive, problem-solving energy to the office.
Responsibilities:
- Answer phone calls and respond to emails to help customers solve problems quickly and direct their inquiries to the right person
- Perform administrative duties, such as organizing paperwork, filing and distributing office mail, to ensure our office runs efficiently
- Call customers with late payments and process billing information
- Collect complete and accurate information from customers calling to get insurance quotes
- Adapt to the team needs and assist with other projects as needed
Qualifications:
- Must have high school diploma or GED, some college experience preferred
- Bi-Lingual - English-Spanish a plus
- Possesses basic computer skills such as word-processing and the ability to use Microsoft Word & Excel
- Must have property & casualty insurance license
Work Location: In-office in Rolling Meadows, IL
Salary : $40,000 - $45,000
