What are the responsibilities and job description for the Field Service Technician position at Brightpath Associates LLC?
The Field Service Technician provides professional service and support to customers by performing field service. This includes machine installation, startup, training end users, repairs, remote assistance, preventative maintenance and production support when not traveling.
Responsibilities and Duties:
- Install new equipment at customer facility, ensuring all components and assemblies are properly integrated
- Work from drawings, engineering data, assembly and operating instructions
- Direct, instruct and advise customer personnel as to methods, schedules, safety practices or other matters affecting assembly, operation and servicing of equipment.
- On site trouble shooting and repair
- Prepare service reports documenting job duties performed
- Identify and coordinate parts required for repair with customer service department
- Travel to worldwide customer sites
- Suggest and recommend corrective actions
- Work in assembly shop to assist production when not traveling to client sites as required
- Follow Standard safety regulations and maintain a clean work area
- Present customer training seminars on equipment troubleshooting and maintenance.
- Perform other and related duties as assigned, directed or within the scope of overall responsibilities
Qualifications and Skills:
- Advanced mechanical skills
- Must have experience in handling heavy machinery, parts and components
- Electrical Engineering experience is desirable
- Ability to read and interpret drawings, schematics and machine specifications
- Ability to creatively and independently troubleshoot and solve technical problems
- Proficiency with PC, Microsoft Word, Excel
- Excellent communication and customer service skills
- Self-motivated and able to work independently and with others
This position involves substantial world-wide travel. Candidates must not have travel restrictions as the position requires travel on short notice. Due to the requirements of onsite visits to customer sites, this position also requires participation in random drug testing program.
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