Speciality Mobile Healthcare Support

Job Description

What Does a Week in the Life of the Specialty Mobile Healthcare Sales Support Look Like?

1. Project Coordination and Support
2. Oversees end-to-end project management of specialty mobile units, such as Mobile Stroke Units, Clinics, Critical Care Units and Training Units, by managing timelines, coordinating resources, and ensuring alignment with client specifications.
3. Conducts final inspections and participates in in-service delivery walk-arounds with customers to ensure satisfaction and address any last-minute needs when units are ready for pickup.
4. Supports the VP of Business Development and CEO by tracking project milestones, providing regular updates, and addressing any issues that could impact progress.
5. Administrative and Sales Operations Support
6. Coordinates requirements for new business deals, assisting in developing and negotiating contracts in alignment with business objectives.
7. Maintains accurate and up-to-date records in Frazer’s CRM system, including information on sales opportunities, interactions, estimates, order forecasts, and customer orders.
8. Supports the CEO and VP with customer inquiries, providing technical specifications, quotes, and product information as needed.
9. Customer and Relationship Support
10. Assists the VP of Business Development and CEO in identifying and nurturing client relationships by supporting client interactions and maintaining consistent follow-up on project and sales inquiries.
11. Responds to customer inquiries through phone, email, in person, or mail, providing technical specifications, pricing, quotes, and other relevant information.
12. Represents Frazer at customer visits, trade shows, and events to build relationships and ensure customer needs are understood and met.
13. Sales Cycle and Bid Management
14. Assists in managing the full sales cycle, from initial customer engagement to closing and cash receipt, with a focus on maintaining project timelines and meeting client expectations.
15. Accurately configures, prices, and quotes complex products, including Mobile Stroke Units, Clinics, and other specialty equipment, ensuring consistency with customer requirements and internal pricing standards.
16. Supports bid and RFP responses, coordinating submissions of product offerings and pricing.
17. Process Improvement and Alignment with Core Values
18. Identifies opportunities to enhance productivity by implementing changes to improve project and process efficiency.
19. Actively embodies Frazer Core Values while interacting with internal teams, vendors, and customers.

Required Education and Experience:

• Proven track record in technical sales or a similar field, with the ability to understand and communicate technical details effectively.
• Demonstrated experience as an administrative assistant or similar role, with strong organizational and multitasking skills.
• Experience managing projects, with knowledge of project management methodologies, tools, and best practices.
• Excellent communication and interpersonal skills, with the ability to engage with clients and work collaboratively across departments.
• 3 years of experience in technical sales, ideally in a healthcare or mobile solutions environment.
• High School Diploma or GED.
• Ability to pass a background and motor vehicle record check.
• Non-CDL DOT certified or ability to obtain certification after hire.
• Reliable transportation and valid vehicle insurance.
• Completion and clearance of all pre-employment screening.

Preferred Education and Experience:

• College degree preferred.
• Experience with project management software.
• Background in selling to municipal governments and/or the healthcare industry.
• Proficiency in using CRM systems for tracking and managing customer interactions.