Manager of Client Services (00009)

Posting Details

Posting Summary

Working Title

Manager of Client Services (00009)

Role Title

Info Technology Manager I

Role Code

39115-SW

FLSA

Exempt

Pay Band

Position Number

29000009

Agency

Brightpoint Community College

Division

Brightpoint Community College (Div)

Work Location

Chesterfield - 041

Hiring Range

Commensurate with qualifications and experience

Emergency / Essential Personnel

EEO Category

C-Technician

Full Time or Part Time

Full Time

Does this position have telework options? -Telework options are subject to change based on business needs-

Does this position have a bilingual or multilingual skill requirement or preference?

Work Schedule

8am-5pm, Monday-Friday; and as needed

Sensitive Position

Job Description

Brightpoint Community College is a two-year public institution of higher education and is the third largest of Virginia's 23 community colleges. The college is located within the Greater Richmond metropolitan area. It serves students and the community at its two campuses, in Chester and Midlothian; online; and in locations throughout its service area. Brightpoint Community College's mission is to provide quality educational opportunities that inspire student success and community vitality. It envisions a success story for every student.

Brightpoint Community College is seeking qualified candidates for the position of Manager of Client Services. The incumbent will manage a team responsible for supporting the help desk, desktop systems, computer labs, and all end-point computing devices. This will include preventive maintenance, emergency repair, and technical assistance to ensure smooth operations across all campus locations. This role involves coordinating the setup, configuration, and testing of hardware and software, and providing multimedia support for educational purposes; Provides preventive maintenance and emergency repair of microcomputer hardware / peripherals and software for IT managed administrative, faculty, staff and lab computers located at all campus locations; Manages coverage and schedules of technical support technicians; Responsible for installing, repairing, and servicing multiple vendor microcomputers and peripherals; Manages the configuration, delivery, sets up, and testing of microcomputer hardware and installation of operating systems and software packages at all locations. Provide technical assistance to end users; Provides senior troubleshooting for network, telecommunications, desktop and multimedia hardware; Provides project management and ensures completion through contacts with staff, faculty vendors, and facilitators; Assists in planning replacement of equipment and scheduling the replacement between IT and other stakeholders.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's / Required Qualifications

Strong leadership and management skills to supervise IT support staff effectively. Comprehensive knowledge of computer hardware, software, and peripheral equipment. Ability to coordinate IT support across multiple college locations. Proficiency in network and telecommunication systems. Expertise in supporting multimedia equipment in an educational setting. Excellent communication skills for interaction with faculty, staff, and students. Ability to manage time effectively and organize work. Maintain up-to-date knowledge of industry trends. Communicate effectively orally and in writing with technical and non-technical personnel and provide quality customer service. Maintain up-to-date knowledge of industry trends to educate users. Ability to move computers, work on ladders, and work in small, enclosed areas. Ability to provide own transportation to travel between campus locations. Valid driver's license. Must pass a background check. Must be able to work a flexible schedule, which includes evenings and weekends.

Additional Considerations

Experience in managing and leading a technical support team. Substantial experience in modifying, installing, testing, troubleshooting, and repairing microcomputer hardware and peripherals; Must have Windows operating system experience, IOS experience, experience in networking and telecommunications; knowledge of multimedia in an educational environment, Microsoft Office software applications, and Office365.

• College degree in Information Systems or equivalent experience;

Desired certifications : A and Network

Operation of a State Vehicle

Supervises Employees

Required Travel

As needed

Posting Detail Information

Posting Number

CLS_3593P

Recruitment Type

General Public - G

Number of Vacancies

Position End Date (if temporary)

Job Open Date

02 / 14 / 2025

Job Close Date

02 / 28 / 2025

Open Until Filled

Agency Website

https : / / www.brightpoint.edu

Contact Name

Email

Phone Number

Special Instructions to Applicants

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link : https : / / www.dars.virginia.gov / drs / cpid / PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Additional Information

Background Check Statement Disclaimer

The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include : fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link : http : / / ethics.dls.virginia.gov /

EEO Statement

The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.

ADA Statement

The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Quicklink for Posting

https : / / jobs.vccs.edu / postings / 82298