Part-Time Remote Customer Service Advisor

Posting Details

Posting Summary

Working Title

Part-Time Remote Customer Service Advisor

Role Title

Education Support Spec III

Role Code

29144-SW

FLSA

Nonexempt

Pay Band

Position Number

290W0715

Agency

Brightpoint Community College

Division

Brightpoint Community College (Div)

Work Location

Chesterfield - 041

Hiring Range

25.00 Hourly

Emergency / Essential Personnel

EEO Category

B-Professional

Full Time or Part Time

Part Time

Does this position have telework options? -Telework options are subject to change based on business needs-

Does this position have a bilingual or multilingual skill requirement or preference?

Work Schedule

Must be available to work a flexible schedule, including evenings and weekends.

Sensitive Position

Job Description

Brightpoint Community College is a two-year public institution of higher education and is the third largest of Virginia's 23 community colleges. The college is located within the Greater Richmond metropolitan area. It serves students and the community at its two campuses, in Chester and Midlothian; online; and in locations throughout its service area. Brightpoint Community College's mission is to provide quality educational opportunities that inspire student success and community vitality. It envisions a success story for every student.

Brightpoint Community College is seeking to fill several telework positions for our Financial Services Help Hub. To create a compelling image of Brightpoint Community College, the Remote Customer Service Advisors will serve as the first point of contact for students request for financial information. Advisors will respond in a professional, courteous, and service-oriented manner. The College serves over 6400 FTE's representing 14,500 headcount for credit and non-credit students. Advisors must possess a working knowledge of business and management principles involved in financial aid, student financials, strategic planning, resources allocation, and coordination of people and resources. Must have the ability to work as scheduled in a fast-paced environment to identify, diagnose, and resolve issues reported to the Financial Services Help Hub. Must possess excellent communication, customer service, and organizational skills. Must be available to work a flexible schedule, including evenings and weekends. In addition, the Advisors must enjoy interaction with students and parents as the position is engaged in direct communications. This position reports to the Coordinator of the Financial Service Help Hub.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's / Required Qualifications

Must have excellent interpersonal, communication, customer service and organizational skills. Must demonstrate initiative and be student success focused. Ability to work independently and in a team environment. Ability to multi-task and prioritize work. Excellent communication skills (verbal and writing); experience with technology is required; ability to work independently and resolve technical problems; able to handle multiple job tasks at one time and escalate issues in a timely manner; experience in financial aid and student financials; must be able to work from home in a quiet, distraction-free environment without any conflicting responsibilities during scheduled work shift; must have reliable high-speed internet access (such as DSL or Cable Internet that is hardwired into a modem / router via Ethernet; dial up, wireless or satellite internet service cannot be used). Must be available to work a flexible schedule, including evenings and weekends. Successful completion and passing of a criminal background check will be required.

Additional Considerations

Combination of training and experience in financial aid and student financials. Experience working in an academic environment is preferred.

Operation of a State Vehicle

Supervises Employees

Required Travel

May be required to report on campus as required.

Posting Detail Information

Posting Number

WGE_2415P

Recruitment Type

General Public - G

Number of Vacancies

Multiple

Position End Date (if temporary)

Job Open Date

02 / 20 / 2025

Job Close Date

03 / 06 / 2025

Open Until Filled

Agency Website

https : / / www.brightpoint.edu /

Contact Name

Email

Phone Number

Special Instructions to Applicants

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link : https : / / www.dars.virginia.gov / drs / cpid / PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Brightpoint Community College embraces a culture of diversity and inclusion that empowers anyone from anywhere to be successful in their academic and professional pursuits. We strive to provide an environment that is enriching to all by understanding and appreciating our dimensions of diversity, becoming global citizens, and welcoming new ways of engaging the unique contributions of all people.

EEO / AA EMPLOYER

Additional Information

Background Check Statement Disclaimer

The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include : fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link : http : / / ethics.dls.virginia.gov /

EEO Statement

The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.

ADA Statement

The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Quicklink for Posting

https : / / jobs.vccs.edu / postings / 82558

Salary : $25