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Brightpoint (formerly known as Children’s Home & Aid) invites you to join our team of mission-driven staff who share a common vision : an equitable world where all children and families thrive in strong communities. As a leader in the human services sector for 140 years, we aim to advance the well-being of children by investing in families and strengthening communities through data-informed, collaborative, and preventative solutions.
The HR Manager - Employee Experience serves as a trusted advisor and partner to Brightpoint’s leadership and staff on human resources and culture issues. Manages initiatives, processes, and procedures related to employee engagement, EDIBU (Equity, Diversity, Inclusion, Belonging, & Understanding), talent acquisition and management, performance management, employee relations, employee benefits, compensation, human resources policy implementation, and workforce planning.
Core Responsibilities and Essential Job Functions :
Supervision and Employee Relations
- Supervises, manages workload, and monitors performance of Human Resources Business Partners, Human Resources Generalists, Human Resources Benefits Associate, and other staff as assigned.
- Coaches leaders / supervisors on recruiting practices, employee performance management, talent strategies, and effective management of employee relations.
- Works closely with leaders / supervisors and employees to improve work relationships, increase job satisfaction, build morale, and increase productivity and retention.
- Oversees and manages resolution of employee relations issues, including providing consultation to Business Partners as they coach supervisors on Performance Improvement Plans and terminations.
- Analyzes and interprets results of exit surveys, reports of reasons for resignations, and recent employee relations issues to determine trends, identify issues, and develop solutions.
- Oversees the discrimination and harassment claims process, including investigations, mediation, and conflict resolution; provides coaching and training when necessary.
Hiring Processes and Compensation
Manages and oversees hiring processes.Manages the development of job descriptions.Assigns salary grades and exempt / non-exempt status to job descriptions.Oversees the posting of open positions.Oversees the interviewing and reference checking processes.Approves salary offers and conditional employment.Ensures the effective use of the hiring and onboarding portions of the human resources information system (HRIS).Manages new employee onboarding activities.Networks through industry contacts, associations, social networks, and employees to identify and recruit qualified candidates.Manages the recruitment budget and approves expenditures for job posting sites, advertising, and other employment marketing sources.Manages the recruitment platform of the human resources information system (HRIS) system, including maintenance, upgrades, and troubleshooting.Updates salary scales to reflect changes in minimum wage laws, funder contracts, and other requirements.Researches trends in salaries in the industry and recommends changes to the salary scale to the Director.Produces reports and analytics as needed.Benefits and Employment Law
Leads the annual open enrollment process for employee benefits.Manages the contract for the Family and Medical Leave Act (FMLA) process.Oversees ADA and FMLA administrative processes and manages more complex cases.Manages the unemployment claims resolution process.Ensures compliance with federal, city, and state employment laws, such as EEOC, FLSA, OSHA / Workers’ Compensation, FMLA, Title IX, and ADA.Maintains current knowledge of federal, state, and local human resource laws and regulations.Retention and Culture
Helps coordinate and deliver staff engagement events and initiatives.Promotes equity, diversity, inclusion, belonging, and understanding (EDIBU).Participates in initiatives to promote positive organizational culture.Ensures that all HR materials and platforms are equitable, inclusive, and accessible.Collaborates with various teams to address issues of employee turnover and retention.Performance Management
Leads the annual performance management process.Sets the performance management assessment timeline.Determines the rating scale and performance questions.Ensures alignment with current organization goals and values.Designs the goal-setting and career development planning sections.Oversees the setup of the HRIS performance management tool.Communicates information on the performance management process to staff.Manages follow-up with those who do not meet performance management process deadlines.Administration, Policy, and Data Management
Assists the Human Resources Director with reviewing and updating current policies.Analyzes HR data regularly to identify areas for improvement.Maintains data on job openings, new hires, and other relevant metrics.Collaborates across multiple departments on cross-divisional needs.Partners with fellow People and Culture leaders to carry out projects and initiatives.Maintains records and documentation as required by law.Maintains current knowledge of Brightpoint programs and staffing.Leadership Responsibilities :
Develops StaffProvides a Secure BaseMaintains Program StandardsFacilitates Effective Team FunctioningLeads Program / Unit ForwardRequired and Preferred Qualifications and Skills :
Bachelor’s degree required; Master’s degree preferred in Human Resources.A minimum of five (5) years of Human Resources experience required.A minimum of two (2) years of supervisory experience required.Demonstrates knowledge of human resources administration and employment laws.Excellent oral and written communication skills.Excellent interpersonal skills for collaboration.Excellent analytical and problem-solving skills.Demonstrates initiative and ability to work independently.Effective organizational and time management skills.Intermediate computer skills, including Microsoft Office and HRIS systems; proficiency in UltiPro (UKG) a plus.Demonstrates respect for diverse individuals and communities.Additional Requirements :
Travel locally and to other locations in the state (up to 20% of time); occasional overnight travel for conferences.Job details :
Compensation : Salary Range starts at $77k; offers are commensurate with qualifications and experience.Benefits : Medical / dental / vision insurance, 3 weeks paid time off including the week between Christmas and New Year’s Day; 11 paid holidays, supplemental insurance options, 401(k) with match.Location : 200 West Monroe Street (downtown Chicago loop).Schedule : Full-time, salaried. Regular business hours with remote flexibility 3-4 days / week.Student Loan Forgiveness : Brightpoint is an approved agency for Public Service Loan Forgiveness (PSLF).Where you work matters.
We believe that by building diverse and inclusive teams, we can continue to support Illinois families and strengthen the communities where we work, play, and live together.
We invite you to become an active member of a team that supports, inspires, and challenges each other, and grow your career in an organization that celebrates emerging leaders. If you are looking for an opportunity to do meaningful work, we encourage you to apply today.
Click here to review our agency’s Blueprint for Impact.
Brightpoint is committed to the principles of Equal Employment Opportunity and Affirmative Action.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or discriminate against employees or applicants based on their inquiries about pay or the pay of others. 41 CFR 60-1.35(c)
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Salary : $77,000
