What are the responsibilities and job description for the Intake Coordinator - Hospice position at BrightSpring Health Services?
ID: 2025-164952
Line of Business: Hospice Home Care
Position Type: Full-Time
Our Company
Hospice Home Care
Overview
Our Hospice Intake Coordinators are the heart of our organization who support patients by maintaining a seamless transition of the patient intake process from initial referral contact to admission. Take this chance to make a meaningful impact with your career today!
Our comprehensive benefits include:
- Medical and dental benefits
- Short- and long-term disability
- Life insurance
- Paid time off
- 401(k) program
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- Vendor discounts
Responsibilities
- Coordinates all aspects of the patient intake process including establishing and maintaining positive relationships with customers and referral sources
- Completes the intake process from initial referral contact to hospice admission
- Ensures seamless transition of patients to hospice by providing direct oversight of patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers
- Utilizes clinical knowledge to triage incoming referrals to determine necessity of timely initiation of care to include need for same day admissions
- Communicates directly with patients and families to ensure acceptance of services, responding to customer requests and concerns, and coordinating the insurance verification and authorization processes
- May be called upon to resolve complex customer service issues or requests from patients, physicians, family members, or referral sources
- Documents pertinent information regarding the patient’s demographics, medical condition, medications and treatments, and service being requested
- Consults with physicians, nurses, discharge planners, and other health care professionals to facilitate a safe and smooth transition to hospice by coordinating services and equipment needs for clients prior to their admission
- Uses clinical knowledge and knowledge of hospice criteria to anticipate patient needs and/or needs for orders for care
- Effectively communicates hospice criteria to referral sources and serve as a resource for hospice criteria and alternatives to internal and external customers
- Ensures face-to-face has been arranged if needed
- Ensures compliance with all state and federal referral and intake regulatory requirements.
- Reports problems of a clinical nature to the Director of Clinical Operations or Clinical Supervisor as appropriate
- Establishes and maintains positive working relationships with current and potential referral sources
- Initiates initial and ongoing insurance authorization
- Explains the Company’s policies, procedures, and programs to referral sources, patients and families
- Follows through on requests for marketing information
- Builds and monitors community and customer perceptions of the Company as a high quality provider of services
- Provides leadership in strategic planning including identifying opportunities for additional or improved services to meet unmet customer needs
- Maintains comprehensive working knowledge of the Company’s contractual relationships and ensure that patients are admitted according to contract provisions
- Maintains comprehensive working knowledge of community resources and assist referral sources in accessing community resources should services not be provided by the Company
Qualifications
- Registered Nurse or Licensed Practical Nurse, with current and unencumbered appropriate state licensure
- At least two years of healthcare experience preferably in hospice operations
- Demonstrates a working knowledge of insurance reimbursement guidelines
About our Line of Business
Hospice Home Care focuses on providing hospice care to local patients and their families living in Arkansas. We concentrate on managing a patient’s pain and other symptoms first and foremost, while also providing emotional and spiritual support to the family. The holistic care approach to providing hospice services by the entire care team sets Hospice Home Care apart. We believe the quality of life to be as important as length of life. Hospice Home Care offers Routine Home Care, Respite, General Inpatient Care and Continuous Care. For more information about Hospice Home Care, please visit www.hospicehomecare.com. Follow us on Facebook, Twitter, and LinkedIn.
