What are the responsibilities and job description for the Manager of IT Field Services position at BrightSpring Health Services?
Manager of IT Field Services
Job Locations US-KY-LOUISVILLE
2025-160314
Line of Business
BrightSpring Health Services
Position Type
Full-Time
Our Company
BrightSpring Health Services
Overview
Oversees team of Coordinators and Field Engineers responsible for deployment, maintenance and repair of IT systems and services in the field to include Opening, Relocating and Closing of BrightSpring Health locations throughout the United States.
Responsibilities
Manage and Coordinate Field Operations : Oversee the scheduling, dispatching, and daily activities of field service engineers.
- Technical Support : Provide technical assistance and troubleshooting for various IT systems and equipment.
- Policy Implementation : Develop and enforce field service policies and procedures to ensure compliance with safety and quality standards.
- Training and Development : Train and mentor new staff members, ensuring they are well-equipped to handle field operations.
- Customer Relations : Handle customer complaints and ensure timely resolution of issues. Maintain strong relationships with clients, contractors, and other stakeholders.
- Inventory Management : Maintain and manage inventory of service parts and tools.
- Performance Monitoring : Monitor team performance, provide coaching, and prepare reports on service orders (ServiceNow) and customer satisfaction.
- Collaboration : Work closely with support teams to understand customer requirements and provide necessary support.
Qualifications
About our Line of Business
BrightSpring Health Services provides complementary and integrated home- and community-based pharmacy and health solutions for complex populations in need of specialized and / or chronic care. Through the Company's service lines, including pharmacy, home health care and primary care, and rehabilitation and behavioral health, we provide comprehensive care and clinical solutions in all 50 states to over 400,000 customers, clients and patients daily. For more information, visit www.brightspringhealth.com. Follow us onFacebook,TwitterandLinkedIn.
