What are the responsibilities and job description for the Program Manager position at BrightSpring Health Services?
Operations Management
We are seeking a skilled Operations Manager to oversee the efficient delivery of services to our clients across various lines of business.
The ideal candidate will have a passion for managing and developing staff to ensure quality care and enable our clients to live their best lives.
Key Responsibilities:
- Direct, manage, and administer the coordination and service delivery components of programs that serve individuals in group home settings.
- Supervise the delivery of services and ensure individuals receive the highest quality care.
- Routinely observe service delivery on-site and monitor adherence to individual health needs, behavior management techniques, and emergency procedures.
- Serve as a liaison between the community and agencies, family/guardians, and the agency.
- Ensure all homes under supervision meet environmental maintenance standards, comply with state/federal guidelines, and adhere to company policy at all times.
- Coordinate investigations of serious incidents and alleged abuse allegations, including reports to required agencies.
- Provide on-call support for group homes.
- Ensure accurate and timely payroll and billing completion.
- Oversee Accounts Payable for group homes.
- Monitor and assure compliance with financial goals to ensure services align with individual program plans.
- Coordinate Incident/Accident Review process, identify patterns, and provide feedback for incident prevention.
- Serve as a member of the agency management team.
- Hire, train, evaluate, and monitor assigned personnel, complete timely performance reviews, and ensure employees are productive, accountable, and successful.
- Conduct and/or monitor training for staff in areas such as least restrictive techniques, behavior management, active treatment, client rights, prevention of abuse/neglect, documentation/data collection, emergency procedures, and other areas as needed.
Requirements:
- Degree in Human Services field or related field, plus minimum two years working directly with elderly and developmentally disabled individuals, or equivalent combination of education and experience.
- Two years supervisory experience preferred.
About Our Line of Business:
ResCare Community Living has four decades of experience in the disability services field, providing support to individuals who need assistance with daily living due to intellectual, developmental, or cognitive disabilities. Our community living services are provided in 27 states, with a comprehensive range of high-quality services, including Community Living, Adult Host Homes, Behavioral/Mental Health Support, In-home Pharmacy Solutions, Telecare and Remote Support, Supported Employment and Training Programs, and Day programs.
