What are the responsibilities and job description for the Scheduler position at BrightSpring Health Services?

Scheduler

Job Locations US-VA-VIRGINIA BEACH

2025-160624

Line of Business

At-Heart Home Care & Hospice

Position Type

Full-Time

Our Company

At-Heart Home Care & Hospice

Overview

Scheduler

Virginia Beach, VA

Full-time

Monday - Friday

Home Health Experience Preferred

Are you the super-star multitasker type, strong in administration skills? Our Administrative and Clerical positions support the business from multiple locations and via various functions across the nation. Read below for information on this opportunity and apply today!

Benefits include :

Medical, dental and vision

Short- and long-term diability
Life insurance
Paid time off
401k program
Flexible Spending Account
Employee Assistance Program
Vendor discounts

Responsibilities

The Scheduler is responsible for effective service delivery to clients, guiding, and directing Direct Support Professional (DSP) schedules. The

Scheduler will assist with the assignment of appropriate staff to clients, schedule client services, identify problem situations and assist in

problem solving to strive for optimum outcomes.

Coordinates In-Home support services between DSPs and persons served

Participate in staff meetings with Branch Manager and other staff

Communicate with Management regarding situations needing special attention, any change of client's condition / needs, and any

situation that may require disciplinary action of staff

Ensures DSPs complete all required training

Assists with providing training as necessary

Assigns DSPs to schedules and appointments in a timely manner

Monitors attendance and punctuality of DSPs for service appointments

Maintains data integrity for all assigned, including templates, valid authorizations, time and attendance

Assumes on-call responsibility, and in the absence of appropriate staffing, may provide client direct care

Ensures home care services are in compliance with agency philosophy, policies and procedures, and in accordance with state

and federal licensing laws & regulations

Ensures submission of proper timekeeping and paperwork

Other duties as assigned

Qualifications

Excellent customer service, communication, and problem solving skills

Must be able to function well under pressure, make decisions quickly and manage confidential information

High School Diploma

Valid driver's license and insurance

Two or more years of general office and computer experience

Solid experience working with the public, presenting a friendly, professional appearance while interacting with people

About our Line of Business

At At-Heart Home Care & Hospice, which achieved a 4.5 quality rating on CMS Home Health Compare, our primary ambition is to bring first-class care to the warmest and most serene environment possible : home. We provide the full spectrum of hospice and home health services, thoughtfully tailored to the individual needs of patients and families. As part of the BrightSpring Health Services family of brands, At-Heart Home Care & Hospice is grounded in a foundational commitment to provide exceptional patient care and champion our agency leadership and teams. We are proud to have expert clinicians and caregivers on our team. We are confident you will find purpose, meaning and a chance to make a positive impact from day one. For more information about At-Heart Home Care & Hospice, please visit www.hearthchp.com. Follow us on Facebook and Twitter.

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