Customer Care Scheduler

What We’re Looking For…

A Customer Care Scheduler who is responsible for scheduling Customers & Registered Nurses (RNs), Licensed Practical Nurses (LPNs) and Home Health Aides .

What You’ll Be Doing...

• Customer/client care – effectively handling the customer care procedures and serves as point of contact for client/customer relations.
• Scheduling and care coverage – supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensures on-call phone, and assigned staff are properly trained and available as needed.
• Assisting with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies.
• Maintaining timely and honest communication with employees and clients, and open discussion between collaborators.
• Conducting all business-related communication through one of BrightStar’s designated communication systems, which includes Clarity & Notifyd.

We Offer...

• Great pay
• Quality, comprehensive training
• Major medical health insurance
• Supplemental benefits through Aflac: Accident, Cancer Care, Critical Illness, Dental, Hospital, Life, Short Term Disability, & Vision
• Paid time off (PTO) and paid bereavement leave
• 401K
• Free CNA classes, free STNA testing, and discounted tuition for nursing school
• Referral Bonuses up to $250 per referral

You’ll need:

• To be at least 18 years old
• Prefer 2 years’ experience in scheduling employees but not mandatory
• Prefer 1 year experience in home/facility healthcare but not mandatory
• Valid driver's license
• Car insurance

Why BrightStar Care of S. Dayton/Warren County/West Chester?

BrightStar Care is a leading home healthcare and medical facility staffing franchise organization aimed at providing information, resources, and care to families in need. Our goal is to provide families with peace of mind, while positively impacting our employees.

Employees are required to undergo and pass a background check and drug test, in accordance with applicable laws/regulations.

BrightStar Care agencies are independently owned and operated and equal opportunity employers.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Home/Facility Healthcare: 1 year (Preferred)
• Employee Scheduling: 2 years (Required)

License/Certification:

• Driver's License (Required)
• Car Insurance (Required)

Work Location: In person

Salary : $40,000 - $50,000